Client Advisor, Topanga

JOB PURPOSE

The Client Advisor will act as the “ambassador” for the Prada Group, conveying and promoting the brand's philosophy and values to clients. They will guide clients into the world of the brands, maximizing individual and team sales while providing an extraordinary and memorable luxury customer experience.

RESPONSIBILITIES

• Place the customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”.
• Capture customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team player and partner with fellow colleagues, fostering open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and Inclusion values.
• Welcome and serve the customer providing an excellent in-store experience at all times.
• Be proactively engaged in cross-selling with all Departments and maximize sales opportunity in order to achieve individual sales targets and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display at a high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and be attentive to prevent product thefts.

KNOWLEDGE AND SKILLS

• Passion for selling and stores
• Curiosity and interest in luxury/fashion, art and design
• Experience of building a long-lasting relationship with clients
• Being able to work in team as well as alone
• Excellent communication and interpersonal skills
• Ambition, resilience, self-motivation, result-driven and problem-solving
• Pasion and knowledge of the managed product category
• English is a must, other languages are a plus