Client Advisor - Tanger Outlets Lancaster

Key Responsibilities

• Provide a personalized, high-touch experience to every client, understanding their lifestyle, fit preferences, and wardrobe needs
• Develop and maintain an active client book through relationship building, outreach, and consistent follow-up
• Offer expert advice on luxury suiting, tailoring, and style coordination to help clients build timeless wardrobes
• Conduct wardrobe consultations and styling sessions both in-store and by appointment
• Grow the Made-to-Measure business by cultivating and driving sales of custom clothing through expert client consultation
• Confidently assist clients in close proximity to take measurements and adjust fit and styling
• Achieve and exceed individual and store sales goals through exceptional service and product knowledge
• Manage the full clienteling process - from initial introduction to post-sale follow-up and long-term relationship cultivation
• Maintain visual and operational excellence within the boutique, ensuring the environment reflects the brand's standards
• Stay informed on seasonal collections, fabric selections, and industry trends to confidently educate clients
• Collaborate with tailors and production teams to ensure a perfect fit and seamless client experience
• Represent the brand with professionalism, discretion, and authenticity at all times

Qualifications

• 2+ years of experience in luxury fashion, suiting, or high-end retail
• Strong understanding of men's and/or women's tailoring, fit, and fabrics
• Proven ability to build and maintain long-term client relationships (clienteling experience required)
• Exceptional communication and presentation skills, with a natural ability to connect with discerning clientele
• High attention to detail and a passion for delivering outstanding service
• Professional, polished appearance and demeanor
• Proficiency in CRM and POS systems; ability to manage and grow a personal client book
• Flexibility to work retail hours, including evenings and weekends