Client Advisor/ Stylist- Cabazon Outlet

Key Responsibilities

• Master the Client Journey to create strong long term client relationships.
• Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
• Aware of CRM targets and actively engages in all actions to reach them.
• Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe.
• Captures client data and takes notes of all qualitative information.
• Knows their portfolio of customers, and the VVICs and VICs they handle.
• Works to achieve given sales, KPIs and CRM targets.
• Strives to discover your clients and their every need, and to guide them across all categories of the brand.
• Familiar with current fashion and in season trends to curate looks.
• Prepares for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment.
• Stays informed about new arrivals, seasonal trends, and special events within the store.
• Assists with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints).
• Ensures product maintenance, replenishment on the floor.
• Knows the warehouse stock of all categories to ensure re-stock shelves and maximize sales.
• Pairs with the team to ensure seamless day-to-day store operations and uphold presentation standards.
• Liaises with the Visual team to follow display guidelines; verifies and reports all relevant information to store management.
• Knowledge and understanding of company policies and procedures.
• Uses POS system to perform all client transactions.
• Participates in operational tasks (including shipping/receiving) when an Ops team member is not present.

Requirements

• Previous luxury retail sales with relevant clientele focused experience.
• Proven track record in achieving sales results.
• Exceptional clientele, customer relationship building skills.
• Demonstrate strong verbal and written communication skills.
• Possess computer skills to operate our retail POS system, and MS Office Programs such as Word, Excel, and Outlook.
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
• Foreign Languages a plus.
• Action oriented; drive for results.
• Problem-solver.
• Must be a team player.