Client Advisor - Sawgrass Mills

About the Role

Rebag is actively seeking a Store Bar Lead focused on delivering a best-in-class experience to every client looking at selling their once-loved item working out of our Brickell retail store. This client-focused role involves efficiently advising, educating, processing customers' products, and assisting customers. Candidates are responsible for providing an elevated customer experience to confidently interact and engage with customers. This is a true start-up sales environment that is led by ground-breaking technology.

Responsibilities

• Deliver best-in-class experience to every client to build familiarity, comfort, and trust
• Capture client information that will build a stronger connection
• Sustain client relationship through CRM systems
• Manage inventory system for store
• Train and assist, alongside retail operation team, all store employees on Inventory sourcing systems
• Educate every client on C.L.A.I.R. technology and the resale industry
• Manage customer ticket system for store and ensure all employees are following proper protocol
• Audit all inventory purchased from customer
• Engage and assist in selling items to customers during down time
• Achieve sales target consistently
• Plan and execute schedule for store bar and ensure deadlines are met
• Manage appointment calendar for store
• Communicate to store team clear expectations and training of product buying platforms

How We Measure Success

• Sales target consistently achieved
• Achieving 60% repeat business
• Ensuring that Digital conversion and Store conversion is being met
• Team is achieving operational training average score on our training platform
• Store team is executing company standards on the floor at all times
• Customers are bringing merchandise into store to Trade
• Operational tasks are being completed by their due dates
• Assisting Store Director and Omni Client Experience Manager in retention of team and succession planning of future leaders

Qualifications

• Research and understanding of the resale industry
• Knowledge about luxury goods
• Understanding of what Rebag does, who are our competitors and why Rebag is an essential leader in the resale industry
• Luxury fashion experience in sales and have a knowledge of the luxury resale market
• Experience with CRM and a variety of clienteling/outreach tools, experience with inventory platforms
• Self-motivated and strong background in driving sales
• Proven track record of exceptional performance, high productivity and meeting deadlines
• Multitasking and strong time management
• Strong project planning, tracking & organizing skills
• Excellent written and verbal communication skills; must be able to present data in an organized manner