Client Advisor - Rolex Boutique, Bal Harbour

About the role

The Client Advisor is responsible for providing an outstanding client experience and meeting or exceeding sales objectives, with a specialized ambassador focus on the Rolex brand. This advisor will be an ambassador of the heritage, history, and product line of the brand, consistently elevating the clients’ in-store experience through surprise and delight moments. The role involves developing long-term client relationships, meeting sales and KPI targets (including Mystery Shop Evaluations), and utilizing CRM tools for strategic follow-ups and client engagement.

Responsibilities

• Create a positive, inviting, and elevated environment for discerning clients.
• Manage and prepare client appointments to ensure a well-organized daily workflow.
• Build relationships with clients by demonstrating deep product knowledge, delivering the "Rolex Way," and adhering to Mystery Shopping frameworks.
• Demonstrate enthusiasm and passion for the brand, using storytelling to engage clients with Rolex’s heritage and product knowledge.
• Develop individualized client journeys to drive results, focusing on top clientele.
• Fully utilize the CRM system to capture client contact information, build ongoing relationships, and enhance the Rolex discovery journey.
• Maintain visual presentation of watches consistent with the luxury brand image.
• Attend training sessions to increase product knowledge.
• Meet or exceed monthly, quarterly, and annual sales objectives, understanding daily, weekly, and monthly targets.
• Ensure full coverage on the sales floor and maintain a strong presence.
• Develop long-term client relationships through clienteling, including follow-ups (e.g., birthday/holiday cards, new merchandise updates, event invitations).
• Deliver tailored "surprise and delight" moments to elevate the in-store experience.
• Accept and incorporate constructive feedback from managers to improve client experience and sales performance.
• Adhere to store security procedures and company dress code guidelines.
• Collaborate with team members to maintain a clean, attractive Rolex area and foster a supportive environment.
• Assist with store setup, closing, and other operational tasks as needed.
• Execute all expectations of "The Rolex Way" in every client presentation.
• Ensure appropriate visual merchandising of Rolex products and daily stock checks for quality and handling.

Requirements

• Passion for building clientele and selling.
• Exemplary integrity and professionalism.
• Ability to work a flexible schedule, including evenings and weekends for events or visits.
• Polished and professional appearance with a positive attitude.
• Ability to meet and exceed company-assigned goals, metrics, and objectives.

Qualifications

• 2+ years of experience in hospitality, service, retail, or related fields.
• Demonstrated enthusiasm and passion for the timepiece industry.
• Bachelor’s degree in business, management, or related fields (preferred).
• Excellent verbal and written communication skills.
• Team player willing to take on additional projects as needed.
• Strong interpersonal skills to develop rapport and partnerships across Rolex retail locations.
• Organized, detail-oriented, and proficient in Microsoft Excel, PowerPoint, and Office.