Client Advisor - Mandarin Speaking - Atlanta Lenox
Sales
Deepen the relationship with our clients to drive lifetime loyalty and spend. Consistently achieve or exceed monthly, quarterly, and annual store commercial targets. Capture client data. Cultivate new and existing client relationships. Deliver a significant portion of sales through repeat client business. Identify innovative ways to grow your business through delivering elevated client experience in each client appointment. Drive business through key product pillars. Convert clients through curiosity and discovery daily.
Service
Elevate in store experience by consistently delivering memorable moments to every client. Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch, your personal touch. Demonstrate Client Experience Behaviors identified within the NPS program. Embrace/Leverage client feedback to elevate every in-store experience to a memorable event. Execute best practices by optimizing hospitality and store amenities to create unique experiences and act on NPS performance and client feedback. Connect with your client’s wardrobe to ‘style them’.
Experience Required
- Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality)
- Proven track record in achieving Commercial results
- Ability to connect with the client
- Flexibility to work non-traditional hours, including days, nights, weekends, and holidays
- Ability to work with a diverse client base
- Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email
Desired
- A college/university degree
- Proficiency in multiple languages