Client Advisor - Client Services Center

About the role

The Client Services Sales Advisor is based in our Client Services Center in Jersey City, NJ. This role requires providing top-notch client service by listening to and addressing each client's specific needs through effective communication and problem-solving.

Responsibilities

• Provide a positive, courteous, and pleasant customer experience by embodying core brand values and integrity.
• Consistently offer a professional and outstanding service approach to resolve customer issues via phone, email, social media, and written correspondence.
• Escalate complex customer issues to supervisors to ensure they are satisfactorily resolved.
• Ensure all customer communications adhere to Dior policies and processes.
• Demonstrate and share brand awareness, storytelling, and product knowledge when interacting with customers.
• Drive to achieve and exceed sales goals and Key Performance Indicators (KPIs), including proper case management, sales targets, quality assurance score, productivity goals, and schedule adherence.
• Enter accurate information into Diorlink and initiate updates to the SCRM database as necessary.
• Accurately record data for statistics and workload analysis.
• Develop and maintain excellent working relationships within the Dior network.
• Perform outbound contacts as required for sales drivers and client issue resolution.
• Collaborate across the Client Services Center to address customer concerns and share successful ideas.

Requirements

• Previous experience in luxury customer service (preferably in retail, hotel, or concierge businesses).
• Outstanding communication skills, both written and verbal.
• Strong sales negotiation skills.
• A clear demonstration of a customer-first mindset.
• Highly motivated, energetic, and inspirational team player.
• Able to work flexible schedules including hours/days/nights/holidays and weekends.
• Able to multitask and prioritize competing tasks.
• Fluent in English, Spanish, ideally French and Mandarin.
• Proficient in Microsoft Office.
• Salesforce knowledge is a plus.

Qualifications

• Able to attend meetings and training sessions as required.
• Able to attend mandated and ad-hoc training sessions to develop and maintain skills and knowledge required for the role.

Skills

• Customer service skills
• Communication skills
• Sales negotiation skills
• Problem-solving skills
• Teamwork and collaboration
• Flexibility and adaptability

Benefits

Potential eligibility to participate in the Company's medical benefits plan, commuter benefits, and 401k plans with employer contributions.

Pay

$24-$26 per hour

Schedule

Variety of hours/days/nights/holidays and weekends available.