Client Advisor -Clarksburg

About the role

We are currently looking for a Client Advisor for our Clarksburg Location.

Responsibilities

• Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results.
• Collaborate actively to promote a positive work environment through teamwork and collaboration.
• Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance.
• Transform each client experience into magical moments by creating a hand-crafted experience, and engage in the selling ceremony that makes the client feel confident and energized.
• Cultivate a long-term authentic bond with clients by making them feel the experience is truly about them.
• Play an active role on the selling floor, and take action to ensure a memorable client experience, putting the client at the center of every decision.
• Display expert styling and brand knowledge.
• Promote cross-selling to increase UPT sales metrics.
• Capture customer data in the company’s CRM database to connect with clients to maintain and develop relationships.
• Think innovatively about how we can improve and generate new ways of creating tangible value and magic for the client.
• Handle sales in person, telephone, email, etc., which includes having the physical ability to wait on customers and fit them properly with shoes.
• Clearly understand company set KPIs and exhibit the ability to identify strategies to enhance performance standards.
• Takes an aggregate approach to identify and recommend merchandise across all channels.

Qualifications

• Caring, authentic, trusted client advisor: an intuitive sales associate with a passion for style.
• An intuitive sales associate with a passion for style.
• A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision.
• A master of storytelling and the art of asking engaging questions.
• Courageous with ideas and innovative in your approach, always ready to grow and learn.
• Computer knowledge to track inventory.
• Proficient English language skills; knowledge of second language preferred.
• Previous retail sales experience preferred, luxury retail experience a plus.
• Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents.
• Ability to effectively communicate with customers, peers, and management.
• Ability to communicate on the telephone with proper etiquette.
• Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business.
• Ability to work as part of a team and take initiative independent of direct supervision.

Physical requirements

• This position involves constant moving, talking, hearing, reaching, grabbing, carrying and standing for extended period of time.
• May occasionally involve stooping, sitting, kneeling, crouching, and climbing step stools.
• Involves lifting of at least 20 lbs.

Schedule

• Regular and reliable attendance, normally 5-days a week
• Full time schedule (37.5 hours)
• Part-time schedule (20-29 hours per week)
• Required to work a variety of hours, which may include mornings, evenings, and weekends, based on store needs.