Client Advisor - Charlotte

About the role

We expect our employees to deliver the Tiffany Experience to each client, and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. We expect all employees to live our brand ethics of optimism, love, inclusivity, and creativity. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design, and a dedicated commitment to corporate sustainability.

Responsibilities

• Embody the Tiffany brand in each client interaction using the Tiffany touch, adding your own flair to make each client’s experience extraordinary.
• Serve as an excellent communicator and brand ambassador, conveying passion for Tiffany in every conversation with an entrepreneurial spirit.
• Develop client relationships and exceed commercial targets by fostering a clienteling culture and encouraging an entrepreneurial approach.
• Deepen client relationships to drive lifetime loyalty and spend, consistently achieving or exceeding monthly, quarterly, and annual store sales targets.
• Capture client data and cultivate new and existing client relationships to grow outreach business.
• Deliver a significant portion of sales through repeat client business and identify innovative ways to grow your business by elevating the client experience.
• Drive business through key product pillars and convert clients through curiosity and discovery daily.
• Elevate the in-store experience by consistently delivering memorable moments to every client, demonstrating passion as a Tiffany brand ambassador during every selling ceremony.
• Demonstrate Client Experience Behaviors identified within the NPS program and leverage client feedback to create unique, memorable in-store experiences.
• Execute best practices by optimizing hospitality and store amenities, and act on NPS performance and client feedback.
• Connect with your client’s wardrobe to ‘style them’ and personalize their experience.

Requirements

• Experience in retail or luxury retail, or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving commercial results.
• Ability to connect with clients and work with a diverse client base.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Proficiency with Point of Sales (POS) systems, client tracking systems, and Microsoft Outlook/email.
• Must have authorization to work in the United States or in the country where the position is based.

Qualifications

• A college/university degree (desired).
• Proficiency in multiple languages (desired).