Client Advisor, Beverly Hills Rodeo Drive

The Prada Group, founded in 1913 in Italy, is a world leader in the luxury sector, operating in over 45 countries with brands including PRADA, Miu Miu, Versace, Church's, Car Shoe, and Luna Rossa. With employees representing over 100 nationalities, the Group blends tradition with innovation.

About the role

As a Brand ambassador, you will convey and promote the Brand’s philosophy and values to clients, guiding them into the world of the Brands. Your role is to maximize individual and team sales while delivering an extraordinary and memorable luxury customer experience. You will place the client above all, discovering their needs, fostering meaningful relationships, and developing Brand loyalty.

Responsibilities

• Place the customer at the center, creating a welcoming environment and striving to meet their needs by providing excellence in service according to the "client journey ceremony."
• Capture customer data in the Company CRM to maintain and develop relationships, offering a personalized approach and future opportunities.
• Embrace and promote an Omni Channel mindset.
• Work as a team player, fostering open and constructive communication to ensure a consistent, exceptional experience and contribute to a positive working environment while embracing diversity and inclusion.
• Welcome and serve customers, providing an excellent in-store experience at all times.
• Proactively engage in cross-selling across all departments to maximize sales opportunities and achieve individual sales targets and KPIs.
• Stay up-to-date with fashion trends and competitors.
• Demonstrate deep Brand and product knowledge.
• Handle customer complaints effectively, liaising with the line manager when necessary.
• Maintain high standards for the shop floor and visual display, complying with Company operational guidelines and stock procedures.
• Contribute to a high level of security and remain attentive to prevent product theft.

Skills

• Passion for selling and retail environments.
• Curiosity and interest in luxury, fashion, art, and design.
• Experience building long-lasting relationships with clients.
• Ability to work both in a team and independently.
• Excellent communication and interpersonal skills.
• Ambition, resilience, self-motivation, and a results-driven, problem-solving mindset.
• Passion and knowledge of the managed product category.
• Fluency in English is required; additional languages are a plus.

Benefits

Joining the Prada Group means working in a creative and international environment with teams motivated by curiosity and the quest for excellence. The Group values talent and passion, fostering professional growth in an inclusive workplace that ensures equal opportunities for all, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics.