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Client Administrator

The SSI Group, LLC · Mobile, AL · Yesterday
HybridFull-time

Purpose of Position

The Client Administrator is responsible for executing and supporting day-to-day client operations across SSI’s healthcare revenue cycle SaaS platforms. This role bridges client support and client management by ensuring accurate operational execution, reporting, and revenue cycle workflows.

Essential Functions

  • Operational Execution: Execute daily tracking across eligibility (270/271), claims (837), rejections (277), and remittance (835)

  • Maintain operational performance and identify issues or anomalies

  • Ensure timely and accurate processing of client transactions

Revenue Cycle Knowledge

  • Track client KPIs and investigate root cause issues

  • Generate and maintain client reports, dashboards, and KPIs

  • Analyze denial rates, rejection trends, and throughput metrics

  • Provide actionable insights to Client Managers

Issue Resolution

  • Support Client Support Specialists with issue investigation and resolution

  • Perform deeper analysis on recurring or complex issues

  • Cook with Client Manager for escalations

Reporting and Business Intelligence

  • Generate and maintain client reports, dashboards, and KPIs

  • Analyze denial rates, rejection trends, and throughput metrics

  • Provide actionable insights to Client Managers

Client Coordination

  • Participate in client calls to provide operational updates

  • Track and complete follow-up actions from meetings

  • Support preparation of QBRs and performance reviews

A4 Continuous Improvement

  • Identify opportunities for automation and workflow optimization

  • Support implementation of ARC auto-corrections and rule enhancements

  • Reduce repeat issues through process improvements

Skills, Knowledge, and Abilities

  • Analytical and Problem-Solving Capability – Demonstrated ability to analyze complex information, identify issues, and develop effective, practical solutions.

  • Attention to Detail and Data Accuracy – High level of precision and care in reviewing data, ensuring accuracy, completeness, and reliability.

  • Clear and Effective Communication – Strong written and verbal communication skills, with the ability to collaborate effectively with internal teams and communicate confidently with clients.

  • Organizational and Time Management Strength – Proven ability to organize work, manage time efficiently, and meet deadlines in a fast-paced environment.

  • Multi-Workflow and Priority Management – Ability to manage multiple workflows and competing priorities simultaneously while maintaining quality and responsiveness.

Marginal Functions

  • Other duties as assigned.

Skills and Knowledge

  • Must be able to interact cordially and productively with co-workers in a team environment.

  • Must be able to interact under pressure and to prioritize.

  • Must be able to proficiently read and write in English.

  • Must possess effective communications skills with ability to handle difficult situations.

  • Must be able to make independent judgment decisions with minimal supervision.

  • Must be able to see clearly with or without corrective lenses and hear clearly with or without aids.

  • Must be able to use hands, fingers and wrists, repetitively, using a computer keyboard and other office equipment, regularly.

Experience and Education Requirements

  • Bachelor's degree in Healthcare Administration, Business Administration, or related field.

  • 3–5 years of experience in healthcare revenue cycle and provider operations.

  • Experience with reporting tools, Excel, and/or BI platforms.

  • Familiarity with SaaS platforms, system configurations, and data workflows.

Additional Requirements

  • A combination of experience and advanced education may be substituted.

  • Background checks and drug test required.

Information Security and Data Protection

The SSI Security-First Mindset is comprised of five pillars and universally applicable to all employees, regardless of position description, assigned duties and responsibilities. The Five Pillars of the SSI Security-First Mindset are:

  • Pillar 1: Governance: Develop, implement, and enforce secure operational processes, procedures, and routines.

  • Pillar 2: Accountability: Take an active role in protecting company assets and system & data resources.

  • Pillar 3: Awareness: Recognize, report, and take action to resolve security risks.

  • Pillar 4: Preparedness: Develop, implement, test, and improve backup plans for operational processes, procedures, and routines.

  • Pillar 5: Collaboration: Communicate, share, and promote your Security-First Mindset at every opportunity.

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