Client Accounts Administrator - PT/MT

DLA Piper is a bold, exceptional, collaborative, and supportive firm where our people are the backbone, heart, and soul. This role offers the opportunity to engage in meaningful work and grow your career while supporting the firm’s strategic initiatives.

About the role

The Client Accounts Administrator manages the firm’s top-tier billing portfolios, including high volumes and fees for institutional, high-profile clients and attorneys. You will serve as a subject-matter expert in billing, represent the department in client meetings, and drive agendas impacting billing practices. This role involves handling complex domestic and global billing, editing and finalizing invoices, researching client billing data, and providing training and mentoring to staff. You will work with Legal Support Services and Accounting teams to deliver streamlined billing and client accounting services.

Responsibilities

US Clients

• Manage complex billing for high-volume, global clients, and electronic billing assignments.
• Support the full billing cycle, including reviewing and editing prebills, seeking approvals for deferrals, write-offs, and time transfers.
• Field billing inquiries and track/resolve tickets assigned by the Accounting Service Desk, meeting SLA requirements.
• Demonstrate proficiency in BillBlast and key electronic billing vendor sites, ensuring quality assurance before finalizing invoices and conducting root-cause analysis for rejections.
• Maintain accurate client billing requirements, including guidelines from the client’s general counsel, and communicate updates to stakeholders.
• Obtain and review complex monthly reporting, collaborating with other teams as needed.
• Gather and submit accrual information based on client requirements.
• Finalize and submit invoices directly to clients or provide them to attorneys for transmission, including additional billing information as needed.
• Submit finalized invoices electronically per client requirements.
• Continuously improve client service and deliverables using knowledge of the legal industry.
• Share expertise to support team member development and collaborate across departments to drive improvements.
• Proxy for or assist managers when additional team support is required.
• Utilize tools and resources effectively to meet deadlines and manage time efficiently.
• Perform other duties as assigned.

Global Clients

• Coordinate and lead global client unified billing, managing account assignments and performing full-cycle billing functions.
• Obtain and review complex monthly reporting, collaborating with other teams as needed.
• Liaise with international counterparts to gather accurate accrual and forecast information for monthly client reporting.
• Keep U.S. Billing Timekeepers informed and follow up with international counterparts to ensure timely invoicing and budget adherence.
• Initiate troubleshooting with finance counterparts as needed.
• Track and resolve tickets assigned by the Accounting Service Desk.
• Generate global client LEDES files for electronic billing based on client requirements.

Requirements

• High School Diploma or GED; Bachelor’s degree in Accounting, Finance, or a similar field highly preferred.
• 5+ years of experience managing high-volume billing portfolios in a fast-paced environment, with expert-level knowledge of direct billing, client accounts (domestic, global, and e-Billing), preferably in a law or professional services organization.
• Experience as a team leader preferred.
• Strong computer skills, including advanced proficiency in Excel and accounting systems such as Aderant.
• Proficiency in e-billing applications like BillBlast or e-Billing Hub.

Skills

• Strong communication and interpersonal skills to interact effectively with staff and timekeepers.
• Team-oriented with the ability to collaborate in a fast-paced environment.
• Accurate proofreading and strong attention to detail.
• Ability to troubleshoot and resolve complex problems.
• Proven analytical skills and ability to work independently while taking direction well.

Essential Job Expectations

• Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties.
• Produce deliverables, answer phone calls, and reply to correspondence efficiently and responsively.
• Provide timely, accurate, and high-quality work product while meeting deadlines and expectations.
• Foster positive work relationships and comply with all firm policies and practices.
• Engage in both physical and sedentary activities, such as working at a computer for extended periods, participating in virtual meetings, and attending in-person meetings as needed.
• Work under pressure and manage competing demands in a fast-paced environment.
• Perform all other assigned duties, tasks, or projects.

Physical Demands

Sedentary work involving exerting up to 10 pounds of force occasionally. Includes sitting for extended periods, with occasional walking and standing.

Schedule

This position offers a hybrid work schedule.

Location

This role can be based in our San Francisco, Los Angeles, Palo Alto, Phoenix, San Diego, or Seattle office.

Pay

The firm’s expected hiring range for this position is $41.20 - $65.51 per hour, depending on the candidate’s geographic market location. Non-exempt positions will be paid on an hourly basis and include overtime in accordance with applicable laws. Compensation will also depend on the candidate’s experience, skills, educational and professional background, and overall qualifications.

Benefits

We offer a comprehensive package of benefits, including medical, dental, and vision insurance, and a 401(k) plan.