Client Accounts Administrator - PT/MT

About the role

The Client Accounts Administrator plays a crucial role in supporting DLA Piper's strategic initiatives by managing high-volume billing portfolios for top-tier institutional and high-profile clients. This position requires a deep understanding of billing processes and strong interpersonal skills.

Responsibilities

• Manage complex billing for high volumes and global clients, ensuring timely and accurate invoicing.
• Support the full billing cycle, from reviewing and editing prebills to resolving billing inquiries and tracking tickets.
• Collaborate with international counterparts to gather accurate accrual and forecast information for monthly client reporting.
• Generate global client LEDES files based on client requirements and maintain accurate billing requirements documentation.
• Provide training and mentoring to other staff members on billing procedures.
• Proxy for or with managers when additional team support is required, driving improvements through collaboration with other departments.
• Handle complex monthly reporting and submit invoices to clients according to client requirements.

Requirements

• Strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
• Proven analytical skills and the ability to troubleshoot and resolve complex problems.
• Expert-level knowledge and experience with direct billing or client accounts, including domestic, global, and e-billing for a law or professional services organization.
• Experience as a team leader preferred.
• Advanced proficiency in Excel and accounting systems like Aderant, with proficiency in e-billing applications such as Bill Blast or e-Billing Hub.

Qualifications

• A High School Diploma or GED.
• A Bachelor’s degree in Accounting, Finance, or a related field is preferred.
• At least 5 years of experience successfully managing high-volume billing portfolios in a fast-paced environment.

Skills

• Strong communication and interpersonal skills.
• Team-oriented and able to work effectively in a fast-paced environment.
• Accurate proofreading and strong attention to detail.
• Ability to troubleshoot and resolve complex problems.
• Proven analytical skills.
• Independent and able to take direction well.
• Advanced proficiency in Excel and accounting systems.
• Proficiency in e-billing applications.