Client Account Specialist

Benefits

• Competitive salary
• Free food & snacks
• 401(k) matching
• Bonus based on performance
• Company parties
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

What You’ll Do

• Serve as the first point of contact for clients in person, by phone, and via email
• Respond to inbound inquiries with product recommendations, pricing, and quotes
• Conduct outbound sales calls and telemarketing to existing clients, inactive accounts, and new prospects
• Follow up with top clients and manage ongoing account relationships
• Prospect new business using lead lists, directories, and local business resources
• Support and execute in-house marketing efforts, including direct mail campaigns
• Guide clients through the full order lifecycle, from quote to completion
• Accurately complete work orders, invoices, and customer records
• Maintain and update the customer database/CRM for effective follow-ups
• Build strong relationships with vendors to support pricing and order accuracy
• Cross-train in other areas of the store and assist ownership with reporting and administrative tasks

What We’re Looking For

• Previous experience in inside sales, customer service, or account management
• Comfort with outbound calling, prospecting, and follow-up
• Strong communication, organization, and time-management skills
• Basic computer skills, including Windows and Microsoft Office
• Experience with POS, accounting, or CRM systems is a plus
• Promotional products, embroidery, or graphics industry experience is helpful but not required

About Fully Promoted

Fully Promoted helps businesses grow through custom apparel, promotional products, and branded marketing solutions. We offer a collaborative, sales-driven environment with training, support, and opportunities to grow. You help brands show up polished and professional, because the right fit matters. Join us!

Compensation

$40,000.00 - $55,000.00 per year

Physical Requirements

• Ability to stand for extended periods as needed
• Ability to work at a computer for most of the day

About Fully Promoted

Based in the United States, Fully Promoted operates 300 locations worldwide across 13 countries.

Why Join Us

• A team that backs each other and holds high standards
• A company that values long-term relationships over quick wins
• Real opportunity to grow and make an impact
• A role where your effort directly drives your success
• We provide a stipend to help the cost of supplemental healthcare coverage

At Fully Promoted

We are committed to fostering a culture of growth, collaboration, and integrity, where every team member is valued and given the tools to succeed. By prioritizing continuous learning, professional development, and a strong sense of community, we create an environment where our employees thrive.