Client Account Representative

About the role

Serve as the key liaison between Account Executives, physician practices, and internal teams, ensuring exceptional service and effective communication.

Responsibilities

• Serve as the primary point of contact for Account Executives, Practices, and Sales teams, providing timely support and updates on patient-related activities.
• Cook up communication between internal departments and external stakeholders to resolve service, product, process, and EMR-related issues.
• Track, analyze, and document inquiries, feedback, and service trends, maintaining accurate records and supporting continuous process improvements.
• Educate users on products, policies, and procedures, and support the onboarding of new physician offices and staff.
• Manage multiple priorities in a fast-paced environment, ensuring inquiries are routed appropriately and customer service standards are consistently met.

Requirements

Training, nesting, and ramp-up typically last 4–12 weeks and follow a Monday–Friday schedule of 9:00 AM–5:00 PM EST. Upon completion of training, the schedule changes to Monday–Friday, 10:30 AM–7:30 PM EST.

Qualifications

• If you have a bachelor's degree, or 2+ years of experience in customer service, call center, or sales support with a high school diploma, GED, or vocational education.
• Your skills include strong proficiency in Microsoft Office applications, strong technical acumen, and excellent computer skills, along with the ability to efficiently navigate multiple technical platforms simultaneously while adapting to change with ease.

Skills

• You're a customer-focused problem solver with strong communication skills, attention to detail, and the ability to collaborate effectively across teams.

Benefits

Details about our benefits can be found here.

Pay

The pay range for this position in Malvern, PA is $19.00 to $29.00. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

Schedule

This is an office role. The actual schedule may vary based on business needs.