Client Account Manager II (tvScientific)

About the role

Pinterest is a platform where millions of people discover creative ideas, dream about new possibilities, and plan for memorable moments. We aim to inspire a life full of creativity and joy, and we're seeking individuals who can help us achieve that vision. Join us as a Client Account Manager II, where you'll play a crucial role in transforming passion into growth opportunities and making a difference in the lives of our clients.

What You'll Do

• Lead and manage a portfolio of key enterprise client accounts, spanning various industries including retail, leisure, and tech-adjacent sectors.
• Leverage your expertise in performance marketing and CTV advertising to launch, serve, and optimize campaigns for clients, ensuring maximum ROI and campaign success for specific client goals.
• Proactively engage with customers about digital media, including CTV advertising, through meaningful conversations.
• Develop and execute strategic account plans to drive revenue growth, retention, and expansion opportunities within existing client accounts.
• Identify and capitalize on upsell and cross-sell opportunities, leveraging your digital media and advertising experience to maximize revenue potential.
• Collaborate closely with internal teams, including sales, product, and support, to ensure seamless execution of client campaigns and initiatives.
• Monitor and analyze campaign performance metrics, providing insights and recommendations to optimize client campaigns and drive superior results.
• Act as a trusted advisor to clients, providing expert guidance, industry insights, and best practices to help them achieve their advertising objectives.
• Stay informed about industry trends, market dynamics, and competitive landscape to anticipate client needs and proactively address challenges.
• Provide mentorship and support to junior account management team members.
• Leverage AI tools to speed up analysis, reporting, and account planning while validating outputs against source-of-truth data.

Requirements

• 4+ years in sales or account management in the digital advertising or performance marketing industry.
• Strong understanding of the digital media and advertising landscape, with experience talking to customers about digital media, including CTV advertising.
• Experience with digital media platforms, MMPs, or supporting tools, working with major agencies.
• Strong comfortability with data, with the ability to analyze campaign performance metrics and provide actionable insights.
• Curious mindset with a propensity to ask a lot of questions and seek opportunities for growth.
• Exceptional communication and interpersonal skills, with the ability to build rapport, influence stakeholders, and navigate complex client relationships.
• Comfortable picking up the phone and engaging in conversations with customers about digital media.
• Strategic thinker with the ability to develop and execute account plans, identify opportunities, and drive initiatives to achieve business objectives.
• Results-driven and customer-focused, with a passion for delivering exceptional service and value to clients.
• Highly relationship-driven, with the ability to foster strong partnerships across client and cross-functional teams.
• AI-first workflow: Comfortable using AI tools to speed up analysis, reporting, and account planning while validating outputs against source-of-truth data.
• Bachelor's degree in business, marketing, advertising, or related field.
• Experience working with enterprise-level clients or agencies, managing complex accounts and large budgets.
• Certifications or training in digital advertising platforms, performance marketing, or related disciplines.

Benefits

We offer a comprehensive benefits package, including health insurance, retirement savings options, and paid time off. Our commitment to diversity, equity, and inclusion is reflected in our policies and practices, and we strive to create a welcoming and supportive workplace for all employees.