Client Account Manager

Key Responsibilities

• Serve as the primary point of contact for assigned brand partners
• Build trusted relationships with founders and senior operators
• Translate brand goals into clear, actionable workstreams
• Maintain clarity around scope, priorities, timelines, and outcomes
• Cross-functional Execution
• Coordinate and align internal teams across sales, supply chain, China sourcing, product development, and creative/marketing
• Lead structured weekly and monthly operating cadences
• Ensure accountability without unnecessary bureaucracy
• Strategic Communication & Synthesis
• Distill complex inputs into clear, concise direction
• Act as the translator between commercial, creative, and operational teams
• Ensure all stakeholders understand what is happening, why it matters, and what comes next
• Surface risks, misalignment, and bottlenecks early
• Program & Delivery Management
• Own execution against agreed-upon scopes and timelines
• Track milestones, dependencies, and deliverables
• Drive decisions and resolve blockers to keep momentum high
• Balance speed, quality, and practicality
• Building for Scale
• Help define how FKA’s services model scales across multiple brands
• Contribute to SOPs, onboarding frameworks, and communication workflows
• Identify opportunities for repeatability while preserving flexibility

Qualifications & Experience

• 6–10+ years experience in account leadership, operations, or program management
• Experience working with consumer brands, retail-driven if possible
• Exposure to at least two of: retail sales, product development, sourcing, supply chain, creative/marketing
• Comfortable working with founders and executives

Attributes We Value

• Strong operational judgment
• Commercial and product fluency
• Clear, direct communicator
• Comfortable with ambiguity
• Systems- and scale-oriented