Client Account Manager
Homedics · Commerce Township, MI · 7 mo ago
Business DevelopmentFull-time
Key Responsibilities
- Serve as the primary point of contact for assigned brand partners
- Build trusted relationships with founders and senior operators
- Translate brand goals into clear, actionable workstreams
- Maintain clarity around scope, priorities, timelines, and outcomes
- Cross-functional Execution
- Coordinate and align internal teams across sales, supply chain, China sourcing, product development, and creative/marketing
- Lead structured weekly and monthly operating cadences
- Ensure accountability without unnecessary bureaucracy
- Strategic Communication & Synthesis
- Distill complex inputs into clear, concise direction
- Act as the translator between commercial, creative, and operational teams
- Ensure all stakeholders understand what is happening, why it matters, and what comes next
- Surface risks, misalignment, and bottlenecks early
- Program & Delivery Management
- Own execution against agreed-upon scopes and timelines
- Track milestones, dependencies, and deliverables
- Drive decisions and resolve blockers to keep momentum high
- Balance speed, quality, and practicality
- Building for Scale
- Help define how FKA’s services model scales across multiple brands
- Contribute to SOPs, onboarding frameworks, and communication workflows
- Identify opportunities for repeatability while preserving flexibility
- 6–10+ years experience in account leadership, operations, or program management
- Experience working with consumer brands, retail-driven if possible
- Exposure to at least two of: retail sales, product development, sourcing, supply chain, creative/marketing
- Comfortable working with founders and executives
- Strong operational judgment
- Commercial and product fluency
- Clear, direct communicator
- Comfortable with ambiguity
- Systems- and scale-oriented