Client Account Executive, Mid-Market

About the Role

As a Client Account Executive for Mid-Market at Dialpad, you will be responsible for providing best-in-class strategic account management across a portfolio of existing Dialpad customers while growing year-over-year revenue. Serving as a consultant to the client, you will demonstrate the value of additional Dialpad product suite offerings and develop and execute a sales strategy for your book of business. You will meet or exceed sales and revenue goals, manage overall customer relationships, and ensure customer satisfaction. This role reports to the Sales Manager.

Responsibilities

• Own the sales process from start to finish for a portfolio of Mid-Market customers, working closely with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing, and Dialpad Partners to grow the existing customer base.
• Create a territory account plan to consistently achieve quarterly goals and activity metrics.
• Cultivate relationships with customers to gain insight into their strategy and expansion plans, aligning Dialpad’s product suite with their goals.
• Generate a pipeline and drive an efficient sales process.
• Achieve or exceed quarterly revenue goals.
• Serve as a Dialpad expert and trusted advisor for your customers.
• Identify customers who would be a good fit for the Customer Advisory Board and Executive Sponsor Program.
• Advocate for customers to ensure their continued success with Dialpad.

Requirements

• 3-5+ years of experience in a closing sales role.
• Previous Mid-Market experience preferred.
• Proven success in meeting and exceeding revenue targets with either a New Business or Account Management background.
• Ability to communicate, present, and influence key stakeholders and decision-makers.
• Experience with solution-selling techniques such as SPICED and/or MEDDICC.
• Experience providing timely and accurate forecasts to sales leadership.
• Excellent time management skills with the ability to track numerous details.
• Willingness to travel to customer locations or events as needed.
• SaaS sales background required; UCaaS/CCaaS experience is a plus.
• Experience with CRM software (e.g., Salesforce) and GSuite tools (Google Sheets).

Benefits

• Competitive salary and comprehensive benefits.
• Cutting-edge AI tools to amplify your impact.
• A robust training program to help you reach your full potential.
• Inclusive and vibrant office environments designed for collaboration and connection.
• A culture recognized as a Great Place to Work, where every employee feels valued and empowered.

About Dialpad

Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

At Dialpad, AI isn’t just a feature—it’s how teams do their best work every day. We equip every employee with powerful AI tools to move faster, think bigger, and achieve more. We believe every conversation matters and have built a platform that turns those conversations into insight and action. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.