Client Account Executive
About the Company
A division of Publicis Groupe, Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients. Together, the Publicis Digital Experience portfolio endeavors to create value at the intersection of technology and experiences to connect brands and people. Our model to transform every brand experience will help clients navigate, develop, and activate commerce in a way that will provide them with a future-proof model for modern marketing. With our unique expertise in consumer engagement, CRM, and commerce, Publicis Digital Experience powers brands and empowers people in a new era of creativity. An ever-changing landscape and the need for fluid thinking is just part of our problem-solving nature. Which means we're untethered from any specific medium or method—we go where ideas will work best. We are an expanding network with more than 5,000 employees, with agency brands throughout our global offices. Publicis Digital Experience brands include Razorfish, Digitas, Arc Worldwide, Saatchi Saatchi X, Plowshare, 3Share, Epsilon Auto and the Publicis Commerce Exchange.
About the Role
The Client Account Executive (CAE) supports the day-to-day execution and coordination of integrated marketing programs across multiple channels. This role works closely with Account Leadership and cross-functional teams to deliver high-quality, on-time work while maintaining strong operational rigor. The CAE serves as a central point of coordination, tracking deliverables, managing timelines, supporting client communication, and ensuring alignment across internal teams, vendors, and collaborators.
Responsibilities
- Campaign & Program Execution
- Support execution of multi-channel marketing programs, including email, CRM, digital, web, and emerging channels
- Maintain timelines, trackers, and deliverables across multiple concurrent projects
- Coordinate campaign launches, production schedules, and program calendars
- Ensure all work follows established workflows, from intake through deployment
- Cross-Functional Coordination
- Partner with Creative, Analytics, Program Management, Production, and Legal/Compliance teams to move work forward
- Facilitate clear communication of requirements, timelines, and dependencies across collaborators
- Coordinate external vendors and third-party partners as needed
- Document and distribute meeting notes, action items, and status updates
- Client Communication & Deliverables
- Support client communications including status reports, meeting coordination, and deliverable tracking
- Assist in developing presentations, summaries, and client-facing materials
- Ensure all required approvals are obtained and documented prior to launch
- Financial & Scope Management
- Assist with estimates, vendor quotes, and budget tracking
- Maintain cost trackers and support accurate billing and invoice processing
- Ensure work aligns with approved scope; escalate out-of-scope requests as needed
- Support SOW tracking, updates, and documentation
- Quality Assurance & Compliance
- Proof and review campaign materials to ensure accuracy and completeness
- Support QA processes and campaign audits
- Partner with internal teams to ensure adherence to legal, privacy, and compliance requirements
- Reporting & Documentation
- Coordinate recurring reporting deliverables (campaign performance, operational updates)
- Maintain organized program documentation, including timelines, approvals, and reporting
- Ensure all materials are stored and accessible in designated systems (e.g., Workfront, SharePoint, Teams)
Qualifications
- Bachelor’s degree in Business, Marketing, Communications, or related field (or equivalent experience)
- 3–5 years of experience in account management, marketing operations, or project coordination
- Strong organizational skills with the ability to manage multiple priorities simultaneously
- Excellent written and verbal communication skills
- Detail-oriented with strong follow-through and accountability
- Proficiency in Microsoft Excel, PowerPoint, and Word (required)
- Experience with workflow/project management tools (e.g., Adobe Workfront, Teams, SharePoint) preferred
- CRM or digital marketing platform experience is a plus
- Automotive or enterprise client experience is a plus
Key Attributes
- Proactive and highly organized
- Strong communicator across cross-functional teams
- Process-driven with attention to detail
- Ability to manage competing priorities in a fast-paced environment
- Collaborative with an approach centered on resolving challenges
Schedule
Hybrid role requiring 4 days per week onsite in Franklin, TN; 1 day remote. Standard business hours with flexibility as needed to support key deliverables and deadlines.