Client Account Coordinator - Enterprise Fleet Management

About the role

Enterprise Fleet Management, a business line of Enterprise Mobility, is seeking a Client Account Coordinator – Collections Team. This full‑time remote position supports the accounting administrative functions within Fleet Management, including researching billing questions, contacting customers on accounts receivable balances, and serving as the main point of contact for AR and billing inquiries for local sales teams, administrative offices, and external customers. The role requires a detail‑oriented, organized team player with strong customer service and relationship‑building skills. The position is based remotely from the Greater St. Louis, MO Metropolitan area.

Responsibilities

• Research and contact customers on accounts receivable balances daily via phone and email to obtain payment and negotiate payment plans when necessary.
• Act as a subject matter expert for billing and AR by providing timely and accurate responses to escalated issues/questions from the local office and customers.
• Identify customers in a risky position and provide problem resolution as needed.
• Proactively escalate problem accounts to AR Supervisor, AR Manager, and group Finance Managers based on risk/equity position, amount past due, and bad‑debt impact.
• Complete detailed account reconciliations and apply payments to ensure all rules of asset‑backed financing are followed.
• Perform account maintenance in PeopleSoft AR in compliance with accounting policies.
• Partner with other departments and local offices to research and process billing and accounting transactions.
• Review, research, and clear AR balance sheet accounts.
• Manage banking information of customers for automatic and manual electronic funds transfers.
• Other duties as assigned.

Requirements

• Must currently reside in the Greater St. Louis, MO Metropolitan area.
• Minimum 2 years of accounting, billing, or accounts receivable experience.
• Minimum 2 years of customer service experience.
• Accounting software knowledge preferred (QuickBooks, PeopleSoft Financials, etc.).
• Some college coursework in Accounting or Business preferred.
• Intermediate proficiency with MS Excel.
• Authorized to work in the United States and not require work‑authorization sponsorship now or in the future.
• Work‑From‑Home Requirements: Terrestrial cable or fiber internet strongly preferred; satellite not supported. High‑speed Internet with minimum validated upload speed 5 Mbps and download speed 25 Mbps required; latency

Skills

• Detail‑oriented and organized.
• Strong customer service and relationship‑building abilities.
• Effective communication (phone and email).
• Problem‑solving and escalation management.
• Proficiency with PeopleSoft AR and accounting software.
• Intermediate Excel skills.
• Ethics & values, executing, resilience.

Benefits

• Paid vacation and choice time days.
• Medical, dental, and vision insurance.
• Dependent spending account and health savings account.
• Life and disability insurance.
• Fertility benefits.
• Employee Assistance Programs.
• Profit sharing and 401(k) employer match.
• Discounts and more.

Pay

The pay for this position is $21.59 to $22.50 per hour USD. Pay within the range will be determined based on factors such as relevant education, qualifications, experience, skills, performance, time in position, and business and organizational needs.

Schedule

Monday through Friday, 8:00 a.m. to 5:00 p.m. CST.