Client Account Coordinator

About the role

This organization operates within the biotechnology industry, supporting commercial, patient solutions, and medical affairs sectors. It addresses the need for effective operational and program support to ensure smooth execution of initiatives that improve healthcare delivery and patient outcomes. The company partners on programs that require coordinated efforts across multiple teams, emphasizing the importance of operational excellence and compliance.

The Client Account Coordinator provides essential operational support to program employees, ensuring efficient management of client and internal requirements. This role enables seamless operations by maintaining project data, supporting onboarding, and assisting with compliance and reporting. The position contributes to the organization’s ability to deliver on client commitments and maintain high standards of service.

Responsibilities

• Create and maintain project-related databases, rosters, and team checklists
• Assist in preparing project-specific activity reports as directed
• Coordinate with the Program Training Manager on new hire onboarding schedules
• Support operational onboarding tasks, including IT equipment setup and roster updates
• Attend client meetings, operational meetings, conferences, and relevant events
• Provide administrative support to the program’s compliance functions
• Complete administrative tasks such as daily updates, weekly activity summaries, email correspondence, and time reporting within deadlines
• Adhere to all company and client policies, procedures, and training requirements
• Maintain patient privacy and confidentiality in compliance with HIPAA regulations
• Work autonomously with minimal supervision, using critical thinking to resolve issues
• Return and maintain company equipment and materials per instructions

Requirements

• Bachelor’s degree or equivalent work experience
• Minimum of 3 years in an administrative role with client interaction
• Strong interpersonal, communication, and leadership skills
• Ability to multitask with high attention to detail and accuracy
• Excellent planning and organizational skills focusing on client and customer delivery
• Proactive problem-solving and process improvement abilities
• Proficient in Microsoft Office and database systems
• Willingness to travel up to 25% as required

Pay

The base pay range for this position is $36,000 – $66,000 per year. Final compensation will be determined based on experience, skills, internal equity, and business needs.

Benefits

• Medical, dental, and vision insurance coverage
• Accrued paid time off
• 401(k) with company match
• Disability and life insurance
• Paid maternity and paternity leave
• Company-paid holidays
• Recognition programs and career development opportunities