Client Account Coordinator
About the role
The Client Account Coordinator is responsible for managing client relationships and ensuring customer satisfaction. This role involves developing account strategies, identifying client needs, and collaborating with internal teams to deliver effective solutions. The Client Account Coordinator acts as a liaison between clients and the company, ensuring the successful execution of services and driving client retention.
Responsibilities
- Build and maintain strong relationships with clients, understanding their business objectives.
- Develop and implement account plans to meet client needs and achieve revenue targets.
- Identify opportunities for upselling and cross-selling products and services.
- Collaborate with internal teams to ensure timely delivery of services and resolve client issues.
- Monitor account performance and provide regular updates and reports to clients.
Requirements
- Bachelor's degree in Business, Marketing, or a related field.
- 2-4 years of experience in account management or client services.
- Strong communication and interpersonal skills.
- Excellent problem-solving and organizational abilities.
- Ability to work independently and as part of a team.
About the company
Brown & Brown, Inc. (NYSE: BRO) is a leading insurance brokerage firm delivering comprehensive and customized insurance solutions and specialization since 1939. With a global presence spanning 700+ locations and a team of approximately 23,000 professionals, we are dedicated to delivering scalable, innovative strategies for our customers at every step of their growth journey.