Client Account Coordinator

Job Overview

Climate Control Systems of Greenwood INC, a leading provider of HVAC and plumbing services in the Greenwood, SC area, is seeking a diligent and customer-focused Client Account Coordinator to join our dedicated team. We specialise in the installation, repair, and maintenance of a wide range of heating and cooling systems, and we are renowned for our commitment to quality service and customer satisfaction. The successful candidate will be a key point of contact for our valued clients, ensuring a seamless and positive experience from the initial enquiry to the completion of service.

Responsibilities

• Serving as the main point of contact for new and existing clients, handling enquiries via phone and email with a professional and friendly manner.
• Scheduling service appointments, installations, and maintenance visits efficiently for our residential and commercial customers.
• Coinciding with our team of skilled technicians to manage schedules and dispatch them to job sites.
• Maintaining accurate and up-to-date client records, service histories, and account information within our company systems.
• Providing administrative support to the service department, including the preparation of quotes and invoices.
• Proactively resolving any client issues or concerns to ensure the highest level of customer satisfaction.
• Liaising between clients and technical staff to ensure clear communication and that all service requirements are met.

Qualifications

• Proven experience in a customer service, account coordination, or administrative role.
• Excellent verbal and written communication skills, with a professional telephone manner.
• Strong organisational and time-management abilities, with a keen eye for detail.
• The capacity to manage multiple tasks and prioritise effectively in a fast-paced environment.
• Proficiency in using Microsoft Office Suite and a willingness to learn new software systems.
• A positive attitude and a genuine commitment to providing outstanding customer service.
• Previous experience in the HVAC, plumbing, or a related trade industry would be highly advantageous but is not essential.