Client Account Coordinator

Responsibilities

• Serve as a primary day-to-day contact for assigned client programs, helping ensure program needs, priorities, and expectations are clearly understood and supported.
• Partner with clients and internal teams to identify best practices, creative support ideas, reporting needs, execution opportunities, and process improvements.
• Collaborate with cross-functional partners, including senior management, field operations, customer service, training, sales, retail, and reporting teams, to support account objectives.
• Create and communicate program instructions, reports, updates, and data analysis to support strong in-store execution and timely decision-making.
• Monitor program performance, issue tracking, merchandising activity, sales results, compliance reporting, training updates, and competitive insights.
• Track sales trends, identify opportunities, run recurring reports, and prepare professional updates for internal stakeholders and client contacts.
• Work closely with training partners to help ensure field representatives are prepared, informed, and supported for successful program execution.
• Identify additional training or communication needs and help ensure updates are clearly documented, shared, and executed.
• Recommend creative ideas to improve in-store productivity, retail engagement, program execution, and client product performance.
• Maintain client data, program information, assignments, and related documentation in proprietary systems.
• Avoid participating in regular calls with operations leaders, providing program updates, addressing concerns early, and helping problem-solve to meet client and field needs.
• Visit stores with or without client partners as needed to assess program needs, support planning, and strengthen execution.
• Cook up resources and priorities to help accomplish program goals and client deliverables.
• Support additional training programs, special event programs, other company accounts, or divisions during critical business needs.
• Provide weekend support during high-volume program blitz periods when needed.
• Perform other duties as assigned to support team, client, and business performance.

Qualifications

• A high school diploma or equivalent required.
• Two or more years of retail, merchandising, consumer packaged goods, client support, or related program execution experience preferred.
• At least one year of project coordination or project management experience preferred.
• Prior field sales, field operations, training, or structured retail program experience is a plus.
• Strong organizational skills with the ability to manage multiple priorities, deadlines, reports, and stakeholder needs.
• Excellent written and verbal communication skills with the ability to share clear updates across clients, managers, field teams, and internal partners.
• Strong attention to detail and commitment to accuracy in reporting, documentation, data management, and follow-through.
• Ability to work independently while also contributing effectively in a collaborative team environment.
• Comfortable analyzing information, identifying trends, solving problems, and recommending practical solutions.
• Retail sales savvy with an understanding of in-store execution, merchandising, sales drivers, compliance, and client service expectations.
• Proficiency with Microsoft Office tools and the ability to learn proprietary systems and reporting platforms.
• Demonstrated professionalism, sound judgment, adaptability, and a customer-focused approach.