Client Account Coordinator

Responsibilities

• Serve as a primary day-to-day point of contact for assigned client program needs, ensuring timely communication and follow-through.
• Partner with clients and internal teams to identify best practices, creative support solutions, reporting needs, and opportunities to improve program execution.
• Collaborate with senior management, field operations, customer service, sales, training, and reporting teams to support account objectives.
• Support company goals by helping identify client growth opportunities and recommending strategies to increase sales, compliance, and retail execution.
• Create program instructions, reporting updates, and data analysis to help ensure client expectations are met through effective in-store execution and reporting processes.
• Monitor and resolve program-related issues, including issue tracking, merchandising updates, sales reports, compliance reports, training reports, and competitive insights.
• Track sales trends, identify opportunities, run weekly Q-Trax reports, and prepare professional updates for internal stakeholders and clients.
• Partner with the Training Team to help ensure representatives are fully trained and that additional training needs are clearly communicated and executed.
• Recommend creative ideas to improve in-store productivity, retail mindshare, program compliance, and overall sales performance for client products and services.
• Maintain client data, program information, and assignments in proprietary systems with accuracy and attention to detail.
• Absorb and address store questions or concerns as needed.
• Coordinate resources to help achieve program objectives and support account priorities.
• Support additional training programs, special events, other company accounts, or divisions during critical business needs.
• Provide weekend support during high-volume program blitz periods, as requested.
• Perform other duties as assigned to support individual, team, and program performance.

Qualifications

• High school diploma or equivalent required.
• Minimum of two+ years of retail, merchandising, consumer packaged goods, or related client support experience preferred.
• Minimum of one+ year of project coordination or project management experience preferred.
• Prior field sales, retail execution, training, or structured program support experience preferred.

Knowledge, Skills, and Abilities

• Strong understanding of retail program execution, merchandising standards, and retailer requirements; knowledge of CE, MASS, OSS, or similar retail channels preferred.
• Ability to interpret sales trends, compliance data, performance reports, and program insights to identify opportunities and recommend solutions.
• Retail sales acumen with the ability to communicate sales successes, program performance, and execution opportunities clearly.
• Strong organizational, time management, and multitasking skills with excellent attention to detail.
• Proven ability to work independently, prioritize effectively, and follow through on commitments with limited supervision.
• Collaborative problem-solver with a proactive, client-focused approach and the ability to go above and beyond to meet client, retailer, and project needs.
• Strong written and verbal communication skills with the ability to partner across teams and levels of management.
• Comfortable using reporting tools, proprietary systems, and Microsoft Office applications to manage data, documentation, and communications.