CLEVELAND, OH - APPRENTICE

About the role

The hands-on program is facilitated by a dedicated sales leader who teaches, coaches, and provides feedback to the Sales Apprentice. They learn how to increase sales, penetrate markets, and generate maximum returns for themselves and the company. Additionally, they learn to handle complex marketing challenges, such as explaining technical aspects of Garland roofing systems, competing against strong rivals, and addressing customer concerns.

Responsibilities

• Promotes/sells/secures orders from prospective customers through a relationship-based approach.
• Demonstrates products and services to potential customers and assists them in selecting those best suited to their needs.
• Provides high-quality customer service to accounts who have questions regarding their invoices by means of phone calls, emails, and/or in-person meetings.
• Establishes, develops, and maintains business relationships with current and prospective customers in the assigned territory/market segment to generate new business for the organization’s products/services.
• Makes telephone calls and in-person visits and presentations to existing and prospective customers.
• Researches sources for developing prospective customers and for information to determine their potential.
• Develops clear and effective written proposals/quotations for current and prospective customers.
• Expedites the resolution of customer problems and complaints.
• Collaborates with marketing, sales management, accounting, logistics, and technical service groups to coordinate sales efforts.
• Analyzes the territory/market's potential and determines the value of existing and prospective customers' value to the organization.
• Creates and manages a customer value plan for existing customers highlighting profile, share, and value opportunities.
• Identifies advantages and compares organization's products/services.
• Plans and organizes personal sales strategy by maximizing the Return on Time Investment for the territory/segment.
• Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keeps abreast of product applications, technical services, market conditions, competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas.
• Participates in trade shows and conventions.
• Other duties as assigned.

Requirements

• Possession of at least a high school diploma.
• A post-secondary degree is preferred.
• Demonstrated aptitude for problem-solving; ability to determine solutions for customers (consultative sales approach).
• Results-orientated and able to work both independently and within a team environment.
• Excellent verbal and written communication skills.
• Proficiency in using Microsoft Office Suite applications and contact management software.
• Valid driver’s license.
• Able to travel to client meetings.

Qualifications

• Ability to communicate orally in a clear, concise, and effective manner with customers, account representatives, company representatives, management, staff, and the public in face-to-face, one-on-one, and group settings.
• Ability to use a telephone for communication.
• Able to establish and maintain effective working relationships with others.
• Use office equipment such as a personal computer, copier, and facsimile machines.
• Ability to communicate in writing in a clear, concise, and effective manner.
• Sit or stand for extended time periods.
• Hearing and vision required to be within normal ranges.
• Able to carry, push, pull, reach, and lift up to 60 lbs. of roofing material routinely.
• Read at, above, and below shoulder height.
• Occasionally stoop, kneel, or crouch.
• Sufficient manual dexterity required to operate equipment.
• Climb ladder/extension ladder.
• Climb ladder while carrying packages or bags weighing approximately 30 lbs.
• Climb and traverse different roof levels.
• Jump down from different roof levels.
• Sufficient manual dexterity to cut and manipulate products/materials and use a flashlight.
• Tolerate inclement weather, including excessive heat, cold, humidity, and rain.
• Normal range of tolerance to household and other types of typical industrial/construction chemicals and solvents.

Skills

• Problem-solving skills.
• Customer service skills.
• Relationship-building skills.
• Technical knowledge of roofing systems.
• Consultative sales approach.
• Communication skills (verbal and written).
• Microsoft Office Suite proficiency.
• Traveling ability.

Benefits

Equal opportunity/affirmative action employer.

Pay

N/A

Schedule

N/A