Clerk Wholesale Convention

Specific Job Functions

• Provide the highest level of customer service to all guests.
• Answer multi-line phone system to manage the reservations queue, assist calls and transfer callers to other departments as necessary.
• Audit bookings across all distribution channels to ensure reservation accuracy.
• Maintain the website administrative system with hotel promotions for transient, wholesale, convention and travel agents.
• Maintain rate parity, room allotment and rate availability across all distribution channels.
• Communicate effectively with Leisure Sales regarding wholesale room blocks set aside for tour operators to sell as packages.
• Change, cancel, and reconfirm existing reservations as pertains to groups and/or wholesale reservations.
• Send guest correspondence as needed.

Qualifications

• Strong verbal and written communication skills.
• Able to multi-task and perform well under pressure.
• Detail oriented and self-motivated; able to start and finish projects with limited supervision.
• Creative problem solving with the ability to anticipate, recognize, evaluate and resolve potential difficulties.
• Excellent organizational skills.
• Experience with multi-line phone systems, fax, and copier machine preferred.
• Proficient with computer software including Microsoft Office Word, Excel, PowerPoint, and the Internet.
• Ability to learn new computer systems.
• Extensive data entry experience preferred.
• Flexible schedule (days, nights, weekends and holidays).
• One to two years’ room reservations or front desk experience preferred.
• One to two years’ customer service experience preferred.
• One year of accounting/finance experience preferred.
• High school diploma required.