Clerk Typist 1 (Bilingual) (Local Government) - Lebanon County Area Agency on Aging

The Lebanon County Area Agency on Aging (AAA) is seeking an enthusiastic bilingual Clerk Typist 1 to assist visitors, callers, and community members in finding the support they need. This interactive role leverages your bilingual skills to create comfort and clarity for individuals seeking assistance.

Responsibilities

• Bilingual Communication: Converse with Spanish and English speaking individuals who call or visit the office.
• Visitor Assistance: Greet visitors, answer calls, schedule appointments, and transfer calls to agency staff.
• Lobby Materials: Maintain and restock information and referral materials in the front lobby.
• Program Knowledge: Learn agency programs and understand state and federal eligibility rules.
• Service Referrals: Provide information and make referrals for agency services and related resources.
• Visitor Tracking: Maintain the sign-in and sign-out spreadsheet with all required details.
• Package Handling: Receive and process packages and mail from UPS, USPS, FedEx, and other carriers.

Schedule

• Full-time employment.
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• No telework option available for this position.

Pay

Employees who pass the Spanish proficiency exam may receive an annual bilingual skills incentive of up to $1,500.

Requirements

• Ability to read, write, and speak in Spanish; proficiency will be evaluated during the hiring process and probationary period.
• Must meet Pennsylvania residency requirements.
• Hiring preference may be given to candidates who live within Lebanon County.
• Must be able to perform essential job functions.
• A conditional offer of employment will require submission of criminal history reports.