Clerk, Returns (Guitar Resolver)

About the role

The Clerk, Returns position provides administrative support for the delivery, receipt, processing, and shipping of returns merchandise. This positions primary focus is guitars and qualified candidates must have knowledge and understanding of the anatomy of a guitar and outer/inner functionality.

Responsibilities

• Bill-of-lading management
• Aged transfer resolution
• Return-to-store label generation
• Schedules delivery and pick-up appointments
• Requests, monitors and receives purchase orders from the Support Center
• Researches inventory issues; physically checking and creating warehouse storage locations
• Additional duties as assigned

Language Skills

Must be able to speak, read, write, and comprehend English.

About Guitar Center

Guitar Center is the world's largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 300 stores across the United States. 2014 marked the milestone 50th anniversary of the Guitar Center Company as the organization continues to help people make music from coast to coast. Guitar Center embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

Why you should join us

• Competitive pay
• Host of benefits
• Culture of inclusivity and belonging
• Health Insurance
• 401(k) with employer matching contribution
• Associate discounts on product
• Tuition reimbursement program
• Health Savings Account with employer contribution
• Dental Insurance
• Vision Insurance
• Flexible Spending Account
• Life & AD&D insurance
• Short & Long term disability
• Mental health resources
• Fertility support and specific offerings for our Trans community
• Accident, hospital, and critical illness insurance
• Employee Assistance Program (EAP)
• Monthly engagement and culture events
• Rewards and recognition programs

Qualifications

• 1 year of relevant work experience
• Knowledge and understanding of the anatomy of a guitar and outer/inner functionality
• Novice proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
• Novice proficiency with standard business applications such as the internet and email with an aptitude to learn systems used in an automated warehouse environment (PkMS, Smart Info, etc.)
• Novice knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, spreadsheet creation, and other office procedures and terminology

Skills

• Collaboration
• Customer Focus
• Initiative
• Interpersonal Communication
• Organizational Skills
• Technology Skills

Benefits

All employees at Guitar Center are provided with fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by sending an email to recruiting@guitarcenter.com.