CLERK - RECEPTIONIST

About the Role

As our Clerk Receptionist, you will be the welcoming face and organizational hub of our clinic, ensuring a seamless and positive experience for every patient. You'll maintain strict confidentiality, handle financial transactions securely, and remain vigilant for any patient needs, all while contributing to a smooth, on-schedule operation.

Responsibilities

• Manage patient registration and scheduling.
• Efficiently process patient flow and address billing inquiries.
• Provide essential clerical support.
• Demonstrate comprehensive knowledge of third-party payors (HMO, PPO, EPO, government programs, etc.).
• Obtain required authorizations for all exams upon scheduling and/or registering.
• Process Treatment Authorization Requests (TARs) when necessary.
• Enter the correct order under the order entry module, ensuring all orders have correlating diagnoses.
• Notify technologists of phone report exams and STAT cases.
• Accept payments and set up payment arrangement contracts.
• Process all subpoenas and requests from insurance companies, attorneys, and attorney services, ensuring processing fee and patient authorization has been obtained.
• Gather adequate information for the process to release diagnostic images and reports.
• Separate and distribute daily schedules and reports in order of priority, facilitating patient care.

Requirements

• Completion of a medical terminology class or equivalent work experience.

Qualifications

• Exceptional organizational skills and a customer-centric approach.
• Meticulous attention to detail and proactive ability to manage a fast-paced environment.
• Uphold the highest standards of confidentiality and efficiency.
• Previous clerical experience in a medical setting, including telephone and typing skills, or other medical billing experience (preferred).

About the Workplace

Founded in 1961, Dignity Health - Arroyo Grande Community Hospital is a 65-bed, acute care, nonprofit hospital located in Arroyo Grande, California. Serving over 90,000 patients annually, the hospital offers a full complement of services including emergency care and orthopedics. It has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation and is a Joint Commission-certified Primary Stroke Center. It also features the only inpatient Acute Rehabilitation Center between Salinas and Santa Barbara.

Pay

$25.00 - $28.63 per hour.