Clerk, Operations - Transportation

About the role

Join National DCP, LLC (NDCP) as a Transportation Operations Clerk, where you’ll play a key role in supporting our fast-paced distribution operations for Dunkin’ restaurants. The primary function of this position will be to coordinate and document driver performance related to the check-in and check-out duties during the dispatch process. Communicates with the management staff on various administrative duties associated with customer deliveries. NDCP is a $3 billion supply chain management company serving over 10,000 Dunkin’ locations across the U.S. We’re known for our reliability, performance, and strong team culture.

Responsibilities

• Support dispatch operation at distribution center and related hubs ensuring that all routes are being monitored and completed appropriately.
• Assist in dispatch of Delivery Routes and Shuttle Routes.
• Track status of vehicles and equipment.
• React to breakdowns, accidents, and driver call-ins.
• Manage the driver check-in process to address overages, shortages & damages along with proper driver sign out at end of shift.
• Review PeopleNet trips from driver on-board computer.
• Report non-compliance with Department of Transportation Hours of Service.
• Track over/under hours for route drivers.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent required
• 1+ years of experience in an office/operation setting
• Strong oral and written communications skills
• Ability to interact well with employees and customers
• PC Literate with advanced-level Excel skills
• Strong attention to detail
• DOT and Hours of Service knowledge a plus

Benefits

• Competitive hourly pay
• Full benefits: medical, dental, vision, 401(k) with match
• Paid time off, paid holidays, and employee discounts
• Room to grow—career advancement across departments
• Medical, dental & vision insurance
• Flexible Spending Account (FSA) / Health Savings Account (HSA)
• Company‑paid life, AD&D, short‑ and long‑term disability
• 401(k) retirement plan with company match
• Paid Time Off (vacation, sick, discretionary) & paid holidays and more!
• Additional benefits: employee assistance programs, discount programs, tuition discount program, and more!