Clerk IV - Accounts Receivable

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

About the role

Responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems, and reducing accounts receivable delinquency and bad debt. Identifies underlying issues delaying payment and coordinates the internal resources needed to resolve such issues. Works directly with both customers and internal departments including Sales, Customer Service, Sales Support, Service, Tax, and Quality to resolve such issues.

• Contacts customers directly regarding payment on open accounts receivable.
• Prepares collection letters, spreadsheets, and customer account statements as needed.
• Runs a credit hold report multiple times per day, releases orders, and communicates to the appropriate internal parties the reasons orders remain on credit hold.
• Builds relationships and increases cooperation between sales and credit management.
• Coordinates collection activities with all departments and looks for and implements opportunities for process improvement.
• Meets individual goals as established by management, e.g., Current %, >60 Days %, and unapplied cash resolution.
• Proactively identifies business risks and works closely with sales to resolve and manage as necessary.

Requirements

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences, or similar vocations obtained through completion of a two-year associate’s degree program or four-year bachelor’s degree.
• Requires five (5) years of directly related and progressively responsible experience.
• Excellent understanding of credit and collection operations procedures, including reconciliation of A/R activity.
• Knowledge of Microsoft Word and advanced Excel such as writing formulas, pivot tables, and v-lookups.
• Knowledge of general accounting principles.
• Outstanding mathematical and analytical skills.
• Outstanding organizational skills; attention to detail.

Qualifications

• High School Diploma/GED or equivalent experience required.
• Associate's degree in finance, accounting, or a related field, or equivalent experience preferred.
• 3+ years of experience in cash application, credit and collections, contracts and chargebacks, or a related field required.
• Credit Business Associate (CBA), Certified Bookkeeper (CB), or equivalent certification preferred.
• Ability to meet strict deadlines and complete work accurately.
• Good verbal and written communication and presentation skills.
• Strong interpersonal and leadership skills.
• Strong mathematical and analytical skills.
• Ability to multitask in a fast-paced, high-volume, transactional environment.
• Effective problem-solving and critical thinking skills.
• Ability to resolve cash posting issues quickly and creatively.
• Advanced knowledge of banking procedures and fundamental accounting principles.
• Detailed knowledge of the accounts receivable and cash application process.
• Experience operating in multiple software and ERP systems.
• Proficiency in 10-key data entry.
• Proficiency with Microsoft Office applications.
• Ability to handle confidential information.
• Working knowledge of processing cash for various payment types.

Schedule

Monday through Friday, 8:00 AM until 5:00 PM EST. This position is remote in Eastern Standard Time (EST) or Central Standard Time (CST).

Pay

Salary Range: $43,300 - $79,310. This range reflects a national average for this job. The actual range may vary based on your locale. Ranges in Colorado, California, Washington, New York, Hawaii, Vermont, Minnesota, Massachusetts, and Illinois state-specific locations may be up to 10% lower than the minimum salary range and 12% higher than the maximum salary range.

Benefits

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include:

• Backup dependent care
• Adoption assistance
• Infertility coverage
• Family building support
• Behavioral health solutions
• Paid parental leave
• Paid caregiver leave

To encourage your personal growth, we also offer:

• A variety of training programs
• Professional development resources
• Opportunities to participate in mentorship programs
• Employee resource groups
• Volunteer activities