Clerk III, Unit Clerk

General Statement Of Duties And Responsibilities

The Department of Mental Health is seeking dynamic and energetic individuals to fill a Clerk III, Unit clerk. The selected candidate will provide clerical support on an adult psychiatric unit. The selected candidate must be flexible, dependable, and interact well with professional staff, clerical support staff and patients.

Schedule

Full time, 37.5 hours per week 7:00am-3:00pm. Days off are Saturday/Sunday.

Duties and Responsibilities

• Completes A/D/T and Unit Group Attendance assignments in accurate and timely manner.
• Arranges for clinical and medical appointments as ordered, coordination transportation and staff escorts with nursing staff to facilitate delivery of appropriate treatment.
• Answers telephones, transferring calls, taking messages, answering questions, to facilitate communications in the work area.
• Assists in emergency situations by placing telephone calls as directed to insure immediate response and maintain a safe working environment.
• Maintains patient charts, filing documents promptly in an orderly filing system to facilitate agency compliance with established regulations.
• Retrieves records, correspondence, etc. from charts/files for Xeroxing and communication purposes.
• Completes review of patient record at time of discharge to ensure accuracy and completeness of record.
• Receives and distributes incoming mail to facilitate effective communication and organization.
• Makes photocopies, faxes documents, utilizes computer as required to maximize time utilization.
• Types correspondence, memorandums and meeting notes as required to promote organization and communication.
• Reviews forms, lists (team list, bed list, etc.), documents and/or correspondence for accuracy and completeness.
• Maintains adequate supply of forms for unit and keeps them filed allowing accessibility.
• Operates standard office machines and equipment.
• Participates in maintaining a safe environment by requesting repairs for unsafe conditions, completing work orders and advising supervisory staff.
• Participates in hospital-wide committees as assigned.
• Practices principles of CARE when necessary to provide a safe environment.
• Actively participates in the Improved Operational Performance process at the office and hospital wide level to improve the quality of care.
• Maintains and communicates to Nursing Staff a thorough knowledge of DMH, DPH, CMS and Joint Commission and HIPPA Standards in order to maintain standards of care.
• Other duties as requested/assigned.

Required Qualifications

• Well versed in the English language including spelling, word meaning and word usage with the capability to read, write and comprehend the English Language.
• The ability to use proper English grammar, punctuation and spelling.
• The ability to work accurately with names, numbers, codes and/or symbols.
• Ability to file material in accordance with standard filing procedures.
• Ability to maintain accurate records.

Preferred Qualifications

• Excellent communication and interpersonal skills.
• Strong attention to detail.
• Ability to prioritize and handle multiple tasks.
• Given the population served, bilingual or multilingual fluency.

About Tewksbury Hospital

Tewksbury Hospital operates a 370-bed facility and a campus of over 700 acres of land. Its patient care services are provided under the auspices of the Department of Public Health and Mental Health. Joint Commission accredited LTAC hospital that provides high quality, comprehensive treatment, care, and comfort to adults with chronic medical and mental illness. A full range of services are provided including 24/7 Nursing, Nurse Practitioners, Medicine as well as psychiatric and psychological services, a 6-bed dialysis unit, clinical laboratory, radiology, respiratory care, nutrition, speech/language, pathology, occupational therapy, physical therapy, therapeutic recreation and arts, and pharmacy. Learn more: https://www.mass.gov/locations/tewksbury-hospital

DMH Mission Statement

The Department of Mental Health assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research.