Clerk

About the role

The School of Public Service Education at Indian River State College is seeking a detail-oriented Clerk to support its daily operations. This position plays an important behind-the-scenes role in helping students, faculty, and community members navigate program processes with clarity and efficiency.

Responsibilities

• Serve as a backup point of contact by greeting visitors and answering incoming phone calls.
• Aid students with admissions, registration, residency documentation, financial aid, and online resources.
• Process and track applications and maintain accurate student records.
• Perform data entry, file maintenance (both electronic and hard copy), and ensure accuracy of submitted documents.
• Distribute informational materials and stay current on college programs, services, and policies for the Public Service programs.
• Support student services and campus events as needed; perform other duties as assigned.

Qualifications, Knowledge and Skill Requirements

• High school diploma or equivalent required; Associate’s degree preferred.
• Minimum two (2) years of clerical experience, including data entry, word processing, filing, and use of Microsoft Office (especially Excel).
• Must be able to create and update excel spreadsheets, and design flyers, graduation programs, etc. as needed.
• Experience as a receptionist and familiarity with IRSC programs preferred.
• Strong communication skills (verbal and written) and excellent telephone etiquette.
• Demonstrated ability to work with diverse student populations, faculty, staff, and the public.
• Highly organized, detail-oriented, and able to manage multiple priorities and deadlines.
• Self-motivated with the ability to work independently and collaboratively.
• Professional demeanor with a positive, people-oriented attitude.
• Must uphold high ethical and professional standards and maintain confidentiality.

Physical Demands

This position classifies the physical exertion requirements as heavy work involving lifting no more than 25 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds. If someone can do heavy work, we determine that he or she can also do medium, light, and sedentary work.

Additional Expectations

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Additionally, all employees of the College are expected to maintain professional standards of communication, able to learn and apply new technology, and abide by all policies and procedures.