Clerk 2 (Local Government) - Bedford County MH/ID

About the role

This opportunity is for a Secretary to perform clerical functions for the Bedford Outpatient Program. This position schedules appointments, answers phone calls, takes payments, prepares letters, completes registration, scans documents, and performs other office duties. This position supports the daily operations of the Bedford Outpatient Program by managing appointments, records, communication, and front desk activities. The role helps individuals, staff, and visitors by keeping information organized and providing reliable assistance throughout the office.

Responsibilities

• Appointment Support: Schedule appointments, manage cancellations, and coordinate doctor workdays
• Record Maintenance: Retrieve charts, check forms in the Electronic Health Record, and review treatment plan needs
• Front Desk Service: Greet visitors, answer calls for staff, and direct individuals to appropriate personnel
• Information Verification: Confirm demographics, insurance details, and required documents during intake meetings
• Office Assistance: Prepare referral paperwork, print schedules, and organize files for outgoing letters
• Client Interaction: Screen medication and appointment calls and maintain positive rapport with individuals and staff

Qualifications

• Minimum Experience and Training Requirements: Six months as a Clerk 1 and educational development to the level of the eighth grade; or Completion of a high school business curriculum; or Any equivalent experience and/or training which provided the required knowledges and abilities.
• Other Requirements: You must meet the PA residency requirement.
• Legal Requirements: You must pass a background investigation. This position falls under the provisions of the Older