Clerical Specialist- Receptionist

Summary

The primary purpose of this position is to provide clerical/administrative support to Headquarters’ staff, chiefly the Housing Choice Voucher Program (HCVP) and Occupancy Departments, and to provide front-line customer service to Low-Income Public Housing (LIPH) and HCVP participants. The incumbent receives all phone calls and in-person inquiries to the Headquarters office. All activities must support the Lucas Metropolitan Housing (“LMH”) mission, strategic goals, and objectives.

Essential Duties and Responsibilities

• Answers incoming calls and receives walk-in visitors, responding to inquiries or directing matters to the appropriate staff member; receipt payments received by residents/clients.
• Prepares office correspondence such as letters, forms, reports, and other materials; copies, collates, and prepares agency correspondence for distribution.
• Establishes and maintains filing system and clerical procedures for housing applicants; maintains accurate and essential files while confirming the security of such records.
• Receives, sorts, and distributes mail in a timely and accurate manner. Ensures mail is prepared for delivery by Courier, including interoffice and regular postal mail.
• Serves as a back up to the Clerical Specialist (Customer Service Representative) to assist with answering phone calls received for Housing Choice Voucher Program.
• Affords assistance to other departments as requested by the department heads.
• Maintains inventory of office supplies and restocks as required. Assists with maintaining the supply areas. Assists the Senior Executive Assistant with order requests.
• Demonstrates regular and predictable attendance.
• Maintains job safety requirements and all applicable OSHA/PERRP safety standards that pertain to essential functions and maintains licenses and certifications as required.
• Performs other duties as assigned.

Education and/or Experience

• A high school diploma or GED equivalent and a minimum of one (1) year of general clerical experience.
• An equivalent combination of education and experience may be considered.
• Must possess a valid Ohio or Michigan driver’s license and be insurable under the Agency’s plan.

Technical Skills

• To perform this job successfully, the employee should have strong computer skills (e.g. MS Word, Excel, PowerPoint, and Outlook).
• Must have the ability to learn other computer software programs as required by assigned tasks.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• To perform this job successfully, the employee is frequently required to remain in a stationary position.
• Daily movements include sitting; standing; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings.
• The employee must be able to communicate via email and verbally via telephone.
• The employee must occasionally transport up to 25 pounds.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Office environment. The noise level in the work environment is usually moderate.

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