Clerical Specialist, 2nd Shift ER

Overview

Success Profile
- Communicator
- Creative
- Deadline-oriented
- Goal-oriented
- Problem-solver
- Strategic
- Driven by quality

Facility

Watertown Regional Medical Center

Description

The Clerical Specialist – Physician Services provides administrative, clerical, and customer service support to ensure efficient operation of physician services within the hospital or clinic setting. This role includes responsibilities such as managing correspondence, maintaining files and records, scheduling, and handling basic accounting functions. The Clerical Specialist serves as the first point of contact for patients and visitors and contributes to maintaining a professional and welcoming environment.

Essential Functions

• Prepares statistical reports and general correspondence.
• Performs clerical tasks including sending and receiving mail, maintaining filing systems, photocopying, scanning, and faxing.
• Greets visitors, communicates with patients and providers, and directs them appropriately.
• Places, answers, and routes phone calls; takes and distributes messages.
• Organizes, schedules, and coordinates meetings and appointments.
• Maintains cleanliness and organization of the office space; monitors and orders office supplies.
• Responds to information requests by reviewing files and records and handling inquiries.
• Captures workflow and maintains records of office activities.
• Assists with basic accounting functions such as invoice review, deposit preparation, and petty cash handling.

Knowledge/Skills/Abilities/Expectations

• Critical thinking and ability to work independently with minimal supervision.
• Strong communication and customer service skills.
• Proficiency in medical office software and working knowledge of ICD and CPT terminology.
• Typing or data entry proficiency at 35 words per minute.
• Excellent grammar, spelling, punctuation, and understanding of business office procedures.
• Ability to read, comprehend, and follow oral and written instructions.
• Ability to exercise good judgment and discretion.
• Frequent bending, stooping, and climbing.
• Constant data entry and sitting.
• Occasional reaching and manual tasks involving paperwork and office equipment.
• Rare lifting of up to 25 pounds or more.
• Requires manual dexterity, eyesight correctable to 20/20, and normal hearing range.
• Fast-paced medical office setting with frequent interactions with staff and the public.
• Rare exposure to acutely ill patients and communicable diseases.
• Standard office conditions with minimal environmental hazards.

Education

A high school diploma or equivalent is preferred.

Licenses/Certifications

No licenses/certifications are required at the time of hire.

Experience

One year of experience in a medical office or physician practice environment is preferred.

Benefits

• Career Development: We support growth and development for all our employees through various means and in programs designed to foster inclusion.
• Healthcare: Your health is important to us. We offer a comprehensive benefits program and resources to support healthy lifestyles for you and your family.
• Retirement Plan: Employees can contribute to their retirement with plans that allow for pre-tax or after-tax contributions through payroll deductions.
• Paid Time Off: With paid holidays and PTO, you are encouraged to take the time you need to relax and recharge with family and friends.
• Work-Life Balance: Work-life balance is not just a perk, it is encouraged. We believe that our employees work their best when they’re allowed to be their best selves in and out of the office.
• Miscellaneous Benefits: Whether you’re looking for pet insurance, identity theft protection, or select discounts from hundreds of local and national merchants, we have a variety of benefits that help provide peace of mind.