Clerical Medical Assistant - Onsite

Key Responsibilities

• Review and transcribe provider voicemails into the EMR system to ensure accurate patient records.
• Respond to patient inquiries promptly through the patient portal, maintaining strong communication.
• Authorize drug refills and provide updated prescription information to pharmacies.
• Manage insurance prior authorizations (both paper and electronic) to streamline patient care.
• Complete and submit patient disability and FMLA paperwork accurately and efficiently.
• Cooky orders for durable medical equipment, ensuring timely patient access.
• Schedule patient appointments with specialty offices and imaging centers as needed.
• Notify patients of test results and coordinate necessary follow-up actions.
• Perform administrative tasks such as faxing, scanning, and filing to maintain organized records.
• Route messages or documents to appropriate staff or patients and assist with other duties as assigned.

Qualifications

• A High School Diploma or GED is required.
• Prior medical office experience is essential—experience in primary care, pharmacy, med tech, and/or insurance is preferred.
• Experience with Athena EHR is a plus.
• Strong communication and customer service skills and the ability to multitask in a busy, patient-centered environment.