Clerical Customer Service

Location: Stone Mountain, GA 30086

Schedule

Monday – Friday, 8:00 AM – 5:00 PM (100% onsite)

Pay

$17.00 per hour

About the role

Long-term contract opportunity to grow your administrative or customer service career. Start in the Mailroom with the chance to transition into roles such as Administrative Assistant, Customer Service Representative, Scheduling Specialist, or Document & Workflow Specialist based on performance, attendance, and attitude. Paid training provided.

Responsibilities

Phase 1: Mailroom Support

• Sorting, scanning, and organizing incoming and returned mail
• Indexing documents into electronic systems
• Physically lifting, carrying, and handling case files and packages (up to 25 pounds)
• Supporting departments with mail-related clerical tasks

Phase 2: Pathway to Growth Role

After resolving the mailroom backlog, you may work in one or more of the following roles:

Administrative Assistant

• Perform data entry, filing, sorting, and office support
• Assist with meeting prep, minutes, tracking claims, and supporting supervisors

Customer Service Representative

• Answer high-volume calls and respond to email inquiries
• Process benefits cases, perform data entry, case flagging, and return mail processing

Preference given to bilingual candidates.

Customer Care & Scheduling Specialist

• Schedule consultative exams and manage vendor appointments
• Communicate with claimants, medical vendors, and internal staff

Document & Workflow Specialist

• Process and route electronic documents in secure systems
• Scan, convert, index, and upload large batches of files
• Detail-oriented work within digital recordkeeping tools

Requirements

• High school diploma or GED
• 2–3 years of experience in any of the following: customer service, clerical, data entry, call center, or administrative support
• Basic proficiency in Microsoft Office (Outlook, Word, Excel)
• Strong communication skills, attention to detail, and adaptability
• Ability to lift mail and case files regularly, up to 25 pounds
• Reliable attendance and a positive, team-player attitude

Important Requirements

• Pass a fingerprint background check
• Be in good standing or active repayment if you have student loans or tax debt
• Undergo dual background screenings (state and federal)
• Pass a drug screen

Benefits

• Long-term contract opportunity
• Paid training provided
• Gain experience across multiple departments
• Join a team that values growth, reliability, and work ethic