Clerical

About the role

The Receptionist is a non-licensed worker who performs office-related duties to assist with maintaining the efficient operation of the facility.

Responsibilities

• Coordinates and schedules patients’ appointments.
• Maintains all aspects of patient medical records, including scheduling 30-day re-evaluations and re-certifications for Medicare.
• Records daily patient charges and assists with deposit.
• Tracks and collects patient’s deductibles and copayments.
• Performs general receptionist/secretarial duties such as answering phones, taking messages, and filing.
• Processes all dictation, copies, and forwards to referring doctor, including Medicare recerts.
• Any other duties as assigned by the Office Manager or Clinical Director.

Receptionist Duties

• Answering Phone: Answer before the third ring using a pleasant voice. If the person called is unavailable, offer to take a message.
• New Patient:
  • Schedule appointments within 24-48 hours if possible.
  • Obtain patient’s name, phone number, diagnosis, referring doctor, frequency and duration as stated on prescription, and insurance information.
  • Verify insurance coverage, deductible, and pre-certification for rehab services if required.
  • For workers' compensation, obtain prior authorization and complete the authorization form with employer details, claim number, and address.
• Checking In Patients:
  • Greet patients upon arrival and provide a sign-in sheet.
  • Provide new patients with a patient information sheet and financial or workers' compensation information sheet.
  • Obtain rehab prescription and copy of insurance cards.
  • Prepare patient charts and charge tickets for therapist input.
  • Notify office personnel when the patient is ready for treatment.
• Checking Out Patients:
  • Discuss patient’s account, insurance coverage, and estimated portion of their bill.
  • Set up payment schedules and have patients sign promissory notes if applicable.
  • Collect daily co-payments.
  • Schedule the patient’s next appointment.
• Scheduling Patients:
  • Schedule patients weekly/daily, accommodating work schedules when necessary.
  • Inform patients requiring specific appointment times to schedule early for the coming week.
  • Note physician return appointments in the appointment book.

Requirements

• Must have completed the twelfth grade level of school.
• Background in secretary/receptionist work.

Special Demands

• Ability to accept responsibility and respect authority.
• Demonstrated good judgment and common sense.
• Willingness to work under pressure.
• Ability to accept constructive criticism.
• Ability to maintain confidentiality of medical records.
• Ability to work with individuals of all ages.

Location: Dothan, AL | Status: Part Time