Clerical Associate | North Tower B-4IMCU | Night | Full-Time

About the role

The Clerical Associate (C.A.) is a member of the patient care team whose primary responsibilities are to perform clerical functions, serve as a role model for customer service, handle verbal, written, telephone, and electronic communications at the central nursing station, maintain the paper copy of the patient medical record, order/control equipment, supplies, and the environment of care, provide assistance as needed to professional staff in the use of the electronic medical record, and perform other support duties within job scope.

The Clerical Associate reports to the Nurse Manager in the unit/clinic and works effectively in conjunction with other members of the interdisciplinary team. The C.A. interacts appropriately with patients and families according to their age and developmental level.

Responsibilities

• Perform clerical functions at the central nursing station.
• Serve as a role model for customer service.
• Handle verbal, written, telephone, and electronic communications.
• Maintain the paper copy of the patient medical record.
• Order and control equipment, supplies, and the environment of care.
• Provide assistance to professional staff in the use of the electronic medical record.
• Perform other support duties within job scope.

Requirements

• High School Diploma or GED.
• 1 - 2 years of general clerical experience in a customer service environment.

Skills

• Ability to type 25 corrected words per minute or have 7,000 keystrokes per hour data entry skills.
• Ability to write and read in English.
• Demonstrate basic math skills.
• Ability to maintain confidentiality.
• Demonstrates computer proficiency.

Qualifications

• Crisis Prevention Institute training is required within ninety (90) days of date of hire or transfer, and annually thereafter, for the Psych Unit.
• CPR training (preferred).
• Customer service experience in a healthcare environment (preferred).