Clerical Assistant 3

The Clerical Assistant 3 role supports child welfare work in the Western Region, offering steady responsibilities, daily variety, and the opportunity to assist in delivering essential services. Organizational skills will be key in communication, scheduling, record keeping, and office coordination.

Description of Work

This position provides clerical support, scheduling assistance, and record management for the Western Regional Office of Children, Youth, and Families. It requires strong organization, careful review of information, and effective communication with staff and the public.

• Record Maintenance: Maintain logs, track licensing and child abuse reports, and manage expungement functions
• Office Coordination: Schedule rooms, manage calls, greet visitors, and assist with onboarding new staff
• Information Review: Examine correspondence, verify accuracy, and route materials to the correct staff
• Equipment Management: Determine office needs, research vendors, and process approved orders for supplies and furniture
• Data Entry: Input child abuse referral and complaint information into CWIS and maintain filing systems
• Clerical Support: Prepare correspondence, type requested materials, manage emails and faxes, and support office workflows

Schedule

• Full-time employment
• Work hours: 7:00 AM to 3:00 PM, Monday - Friday, with a 30-minute lunch
• No telework option available

Qualifications

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Other Requirements:

• Must meet the PA residency requirement
• Must be able to perform essential job functions