Clerical and Administrative Specialist

Key Responsibilities

• Manage a high volume of incoming phone calls with professionalism, empathy, and efficiency
• Schedule appointments and coordinate services for families and staff
• Maintain and organize master files, including scanning, tracking, duplicating, and updating records in HMIS
• Review and verify invoices for accuracy and proper coding prior to submission to Accounts Payable
• Order and manage administrative materials such as brochures, business cards, name badges, and training supplies
• Provide general administrative support to the funeral home team to ensure smooth daily operations
• Work independently while meeting deadlines in a fast-paced, service-driven environment

Qualifications

• 1+ years of administrative or clerical support experience
• Strong computer proficiency, including Microsoft Office (Word, Excel)
• Experience with HMIS a plus
• Excellent organizational skills and attention to detail
• Able to multitask, prioritize, and adapt in a deadline-driven environment
• Strong verbal and written communication skills
• Ability to work both independently and collaboratively within a team
• Valid driver’s license
• High School Diploma or equivalent

What We’re Looking For

The ideal candidate is dependable, adaptable, and comfortable handling multiple priorities in a fast-paced setting. They bring strong foundational computer skills, a willingness to learn new tools, and a calm, professional demeanor when supporting both families and team members.

Pay

$22-24/hr.

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) with Employer Matching

About the Role

NorthStar Memorial Group is seeking a compassionate, detail-oriented Clerical & Administrative Specialist to join our team at Skylawn Funeral Home in San Mateo, CA. This essential role supports daily operations and helps ensure a seamless, respectful experience for the families we serve. Our administrative team plays a critical role throughout every stage of the client family journey - from the first call to final arrangements. We are the foundation of support for both client families and our internal team, delivering accuracy, efficiency, and care in every interaction.