Clayton Homes Office Coordinator - Strawberry Plains, TN

Responsibilities

• Assemble, update, and maintain customer files as needed for Home Center processes and compliance, ensuring record retention policies are adhered to.
• Aid Home Center team members in working with Home Office liaisons to carry out sales, marketing, human resource, and other business processes.
• May assist in preparation of sales packages, complete parts orders, billback requests for payments from manufacturers on covered items, and schedule service through contractors.
• Prepare letters, flyers for Home Center promotions, copies, business card requests, and other correspondence as requested by the Home Center Manager.
• Serve as a point of contact between different departments or individuals within the organization, relaying messages and ensuring effective communication channels.
• Interact with clients, visitors, and employees, providing assistance and ensuring a positive experience for all.
• Aid customers with general questions, route phone calls and messages accurately and quickly.
• Assist with office compliance and internal audit preparation.
• Assist Home Center Manager in collecting invoices, scheduling payment to contractors, making bank deposits, etc.
• Operate and perform tasks associated with the role of Office Coordinator in Vantage: Vantage tasks SES Pro My Home Service.

Requirements

• Proficient in Microsoft Word, Excel, and Outlook Express.
• Able to multi-task and adapt to changes with ease.
• Strong written and verbal communication skills.
• Possess strong customer service skills.
• High School diploma or equivalent.
• Professional demeanor and appearance.
• Able to comply with all company policies and procedures.
• Must be reliable and dependable.
• Able to work effectively and efficiently in a team environment.
• Cooperative and collaborative, willing and eager to work in a team environment, assist with miscellaneous duties as required.
• Experience is a plus.
• Must be able to operate in a sedentary environment; independently operate a computer, phone, copier and other office machinery; occasionally move furniture décor, and complete light cleaning.

Qualifications

• Time Management – Able to manage multiple responsibilities by being organized and keeping on top of important time-sensitive tasks.
• Quality Focus – Able to manage the efficiency, accuracy, completeness, and integrity of the work that they produce. They also recommend improvements in procedures to continually improve the quality of work produced.
• Adaptability – Able to shift course when external influences affect an initial plan and they are able to alter standard procedures when necessary and juggle multiple demands as required.
• Planning and Priority Setting – Identify priorities and develop detailed action plans that include objectives, accountabilities, timeframes, standards, review stages, and contingencies.
• Composure and Resiliency – Able to deal effectively with pressure, recover quickly from setbacks, and remain optimistic and persistent even under adversity. They are also able to maintain self-confidence and avoid overly emotional responses in tense or difficult situations.

Skills

• Microsoft Word
• Microsoft Excel
• Outlook Express

Benefits

• Hourly wage compensation.
• Full-time team members have the flexibility to create their own health, dental, and vision benefits package.
• Competitive 401K programs including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals.
• Paid parental leave.
• Employee Assistance Programs.
• Paid time off.
• Paid holidays.
• Clayton Impact program providing paid time for Team Members to volunteer to causes that are meaningful to them.
• Physical, nutritional, social, financial, spiritual, and occupational programs.
• Home Centers are closed on Sundays – we believe in offering a balanced working environment.
• Equal opportunity employer.