Clay Brook Front Desk Agent

Position Summary

Clay Brook, a four-star luxury slope side residency at the heart of Sugarbush Resort's Lincoln Peak Village, is searching for a Front Desk Agent with a strong eye for guest service. This is a full-time year-round 5-day/week opportunity with shifts in the morning and evenings!

Qualifications

• Experience at a hotel/front desk is preferred, but we are also prepared to train the right candidate.
• A professional personality is essential to this important service role.
• Front Desk Agents must be able to maintain a friendly, responsive, helpful, and knowledgeable attitude while juggling many demands and sometimes difficult guests.
• Availability for a flexible workweek (including holidays and weekends) is necessary for the position.
• General computer knowledge and experience with cashier/customer service is preferred while previous use of SMS or other reservations systems is a plus.
• Timely and reliable attendance is absolutely essential.

Responsibilities

• Greeting owners/guests
• Answering phones
• Checking owners/guests in/out
• Providing information about the resort and the Mad River Valley
• Processing charges in selling resort products/services
• Responding to owner/guest needs
• Balancing owner/guest accounts
• Working with the resort's information systems and different departments

Pay

This position pays $20 per hour.

Schedule

Morning shifts are from 7am to 3pm and evening shifts are from 3pm to 11pm.

Benefits

BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?: Free skiing riding privileges at Sugarbush and across the family of Alterra Mountain Company resorts for all eligible employees and their dependents.Discounted rates at non-Alterra-owned Ikon Pass destinations.Golf offerings and health & recreation center membership for eligible employees and their dependents.Vacation and sick time off to rest, relax, recharge, or recover.Generous discounts on food & beverage, apparel, and outdoor gear.Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more.401(k) plan with generous company match.Paid parental leave of up to 6 weeks for eligible employees.Employee housing (subject to availability and commitment).

Equal Opportunity Employer

Sugarbush Resort is an Equal Opportunity Employer An offer of employment may be contingent upon the results of a background, MVR, or criminal records check