Clay Brook Front Desk Agent

About the role

Sugarbush Resort is a year-round destination offering some of the best skiing and riding in the east, an award-winning ski school, golf, disc golf, an array of dining venues, and a fully appointed Health and Recreation Center. Do you want to join an all-star team dedicated to delivering an unparalleled guest experience? Make this your best season yet by joining the team at Sugarbush and taking advantage of everything Vermont has to offer.

Clay Brook, a four-star luxury slope side residency at the heart of Sugarbush Resort's Lincoln Peak Village, is searching for a Front Desk Agent with a strong eye for guest service.

Responsibilities

• greeting owners/guests
• answering phones
• checking owners/guests in/out
• providing information about the resort and the Mad River Valley
• processing charges in selling resort products/services
• responding to owner/guest needs
• balancing owner/guest accounts
• working with the resort's information systems and different departments
• performing tasks as a primary point of guest service contact in a welcoming and professional manner
• ensuring positive, accurate, prompt, and courteous service while putting the guest's interests first

Qualifications

• Experience at a hotel/front desk is preferred, but we are also prepared to train the right candidate.
• A professional personality is essential to this important service role.
• Front Desk Agents must be able to maintain a friendly, responsive, helpful, and knowledgeable attitude while juggling many demands and sometimes difficult guests.
• Availability for a flexible workweek (including holidays and weekends) is necessary for the position.
• General computer knowledge and experience with cashier/customer service is preferred while previous use of SMS or other reservations systems is a plus.
• Timely and reliable attendance is absolutely essential.

Benefits

• Free skiing riding privileges at Sugarbush and across the family of Alterra Mountain Company resorts for all eligible employees and their dependents.
• Discounted rates at non-Alterra-owned Ikon Pass destinations.
• Golf and health & recreation center membership for eligible employees and their dependents.
• Vacation and sick time off to rest, relax, recharge, or recover.
• Generous discounts on food & beverage, apparel, and outdoor gear.
• Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more.
• 401(k) plan with generous company match.
• Paid parental leave of up to 6 weeks for eligible employees.
• Employee housing (subject to availability and commitment).

Pay

$20 per hour

Schedule

Full-time year-round, 5 days/week. Morning shifts 7am–3pm, evening shifts 3pm–11pm.