Classroom Technology Tech I, IT- University Media Services

Major Responsibilities

• Operates audiovisual equipment and control systems in the centrally scheduled classrooms and auditoriums.
• Orients faculty in how to operate classroom audiovisual equipment and control systems.
• Affords assistance and training to faculty in configuring and connecting portable computers.
• Monitors classroom technology systems status in Call-Center.
• Checks performance of audiovisual equipment for proper operation and makes basic adjustments such as focus, audio level and tracking.
• Performs basic maintenance on audiovisual equipment such as lamp replacement, head cleaning, cable/connector replacement, lens cleaning and lens replacement; refers more complex problems to next technical level.
• Responds immediately to requests for fixing problems with classroom media equipment during class periods. Consults with clients regarding troubleshooting of technology.
• Troubleshoots audiovisual equipment to identify area of malfunction.
• Provides both onsite and remote user support through a state of the art monitoring and control system.
• Maintains inventory of audio/visual equipment, parts, and supplies in the vans and workshop.
• Affords supplementary support to Classroom Technology Systems Technicians II and III in the installation and in-depth troubleshooting of audiovisual equipment and control systems.
• Supplements work of other UMS technicians in support of major special events on campus (e.g. football games, VIP functions, etc.) as needed.
• Develops and/or maintains a broad knowledge of available audio/visual technology.
• Performs miscellaneous job-related duties as assigned.

Qualifications

• Minimum of a high school diploma or GED with two years’ audiovisual technology and equipment experience.
• Experience in the setup and operation of audiovisual technology.
• Experience with troubleshooting, repairing, and maintaining Classroom Technology including video projectors, Crestron, control systems and sound systems a plus.
• Basic computer literacy and knowledge of computing hardware and connections.
• Mechanical aptitude.
• Ability to solve problems under time constraints.
• Ability to work independently.
• Ability to follow oral and written instructions including manufacturers’ operation manuals.
• Ability to communicate effectively with people having various levels of technical expertise.
• Ability to interact well with people of all ages and diverse backgrounds.