Classroom Technology Services Student Pool

Department Special Instructions to Applicants

This recruitment will be used to fill five part-time Classroom Technology Services Student Technician positions (up to 24 hours per week) with Academic Technologies at Oregon State University (OSU).

Position Duties

• Provide in-person, phone, and remote support for classroom, presentation, and audiovisual technologies used by instructors, staff, and students.
• Conduct troubleshooting, service, and testing of classroom technology systems and report issues through the Support Desk ticketing system.
• Staff the Classroom Technology Services Presentation Support Desk and assist customers using classroom and presentation technologies.
• Conduct weekly classroom readiness inspections to verify technology functionality, room condition, and instructional readiness.
• Provide basic instruction and support on the operation of classroom audiovisual and presentation systems.
• Afford assistance with event and examination support, including evening and weekend activities in Milam Auditorium and other campus venues.
• Perform end-of-term classroom servicing, including equipment testing, cleaning, inventory verification, documentation, and classroom technology reset activities.
• Afford assistance with technology installations, upgrades, inventory management, asset tracking, and collection of classroom technology performance metrics.

Transferable Skill Development

• Communication
• Critical Thinking
• Technology
• Professionalism

Qualifications

• Must have working knowledge of audio/visual equipment.
• Must have working knowledge of computers and presentation software.
• Self-motivated and able to take initiative with tasks.
• Ability to lift and carry equipment up to 25 pounds.
• Strong oral communication and interpersonal skills.
• Excellent customer service skills with a commitment to providing professional, courteous support.
• Demonstrated ability to work effectively in a collaborative team environment.
• Demonstrated reliability, punctuality, and commitment to maintaining scheduled work shifts.
• Positive customer-oriented attitude and a willingness to learn new technologies and processes.

Additional Required Qualifications

• This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a Criminal History Check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq.
• Incumbents are required to self-report convictions and those in Youth Programs may have additional Criminal History Checks every 2 years.

Working Conditions/Schedule

• Work is performed in classrooms, laboratories, conference rooms, event spaces, Milam Auditorium, and other campus facilities.
• Duties require frequent walking between locations; setup, testing, troubleshooting, repair, and maintenance of audiovisual and classroom technology equipment; weekly classroom readiness checks; monthly inventory audits and asset management assessments; and end-of-term room servicing activities.
• End-of-term responsibilities include thorough cleaning, equipment testing, basic repairs, inventory verification, documentation, and collection of classroom technology metrics.
• Student employees may assist with evening and weekend events, presentations, and examination support in Milam Auditorium.
• Position requires lifting and carrying equipment up to 25 pounds, occasional extended periods of standing, and the ability to work independently and as part of a team.
• Maintain a flexible schedule to provide customer service and Presentation Support Desk coverage.
• Regular shifts are scheduled Monday through Friday between 7:30 a.m. and 7:30 p.m. Students may also have the opportunity to sign up for optional evening and weekend event support assignments to earn additional work hours.
• The position is limited to a maximum of 24 hours per week.