Classroom and Collaboration Analyst (Dallas)
University of St. Augustine for Health Sciences · Dallas, TX · 1 mo ago
OTHRFull-time
Essential Duties And Responsibilities
- Familiar with AV equipment and platform landscape including classroom and collaborative technology
- Installation, administration, and support of these technologies
- Works with vendors to order, schedule and install equipment
- Manages installation process, holds vendor and others accountable for deliverables and schedules
- Works with stakeholders, including faculty, IT leadership, and project managers to manage budget
- Works with IT staff and help desk to coordinate installations
- Facilitates and programs meetings as needed
- Provides periodic status updates to stakeholders
- Mitigates any risks or problems (proactive and reactive)
Other Duties And Responsibilities
May perform other duties and responsibilities that management may deem necessary from time to time.
Travel Requirements
25%
Management/Supervisory Responsibilities
POSITION IN ORGANIZATION
REPORTS TO: Manager, Classroom and Collaboration
POSITIONS SUPERVISED: N/A
Techical, Managerial, And People Skills Required
- Technical aptitude and knowledge of integrated audiovisual systems including Skype for Business, Zoom and Crestron
- Experience with Panopto, Echo360 and Lifesize is highly preferred
- Excellent oral and written communication skills
- Excellent customer service skills and ability to interact well with clients and staff
- Self-motivated. Works well independently and in a team setting under time constraints
- Able to multi-task and learn and apply new skills quickly
Business Competencies
- Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
- Being Resilient - Rebounding from setbacks and adversity when facing difficult situations
- Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity
- Drives Results - Consistently achieving results, even under tough circumstances
- Innovation - Creating new and better ways for the organization to be successful
- Customer Focus - Building strong customer relationships and delivering customer-centric solutions