Class B Service Delivery Driver - Baraboo

About the Role

All drivers run daily routes with frequent stops and are required to load packages onto hand trucks and unload product at each stop on the assigned route in the order designated by the Transportation Department Manager. The candidate will operate in a cross-dock model, picking up a loaded truck from a nightly delivery at the assigned loading dock and returning the empty truck at the end of the route. May occasionally assist with loading trucks, palletizing product, and performing other duties as assigned by a Supervisor or Manager.

Responsibilities

• Run routes efficiently, meeting or exceeding designated route times.
• Unload product from trailer, by hand or using a hand cart, and place in designated customer storage areas. This may include transporting product down ramps, stairs, or docks in all weather conditions.
• Frequently lift, push, or move product weighing 1-75 pounds (up to 100 pounds); frequently reach up to 72” to stack and unstack pallets and hand carts; constantly bend and twist while loading and unloading product.
• Verify delivery of items with the customer and obtain proper signatures. Contact management for authorization when discrepancies are on invoices. Communicate all errors or returns.
• Report when a customer does not receive their entire order (shorts).
• Handle customer complaints professionally.
• Operate company equipment properly, follow written driver safety rules, and perform pre-trip inspections.
• Perform pre-trip and post-trip responsibilities in accordance with Department of Transportation (DOT) regulations and company policies.

Requirements

• High School diploma or GED (or equivalent).
• One-year route delivery experience or applicable background driving a straight truck.
• Valid Commercial Driver’s License – Class B (Class A preferred).
• Ability to read and speak English sufficiently to converse with the public, understand highway traffic signs and signals, respond to official inquiries, and complete reports.

Skills

• Operate a vehicle in various traffic and weather conditions.
• Meet or exceed minimum productivity levels established by the company.
• Achieve established cases per error goals.
• Strong customer relations and problem-resolution skills.
• Effectively plan and organize work activities independently.
• Good working knowledge of product and inventory control techniques.
• Maintain inter-department communications related to routing, safety, and customer relations.
• Ability to communicate articulately and perform simple arithmetic (experience handling money preferred).
• Building customer loyalty, managing work, adaptability, building trust, and follow-up.

Other Information

• Frequent lifting of product up to 50 lbs. during the shift; infrequent lifting up to 80 lbs.
• Must be able to climb on and off the box of the truck.
• Frequent bending, squatting, pushing, and pulling.
• Must be able to work in confined spaces.